Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Emily Mansur

Johnstown

Summary

I am seeking a position where I can fulfill duties related to my professional strengths and experience and create a career basis while enjoying giving back to my employer.

Overview

10
10
years of professional experience

Work History

Sales Coordinator

Airtower Networks
06.2022 - Current
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.

Sales Enablement Specialist

Ministry Brands
04.2020 - 06.2022
  • Manage and onboard clients who purchase our church management support programs and software (SaaS), support enterprise sales teams with discovery calls and development
  • Manage Salesforce daily operations throughout all 43 brands
  • Management and provisioning of the post-sale process through CRM / Salesforce
  • Contract management vis workflows

Sales Development Representative, Email Marketer, Slack Strategist

Lead GenX & SurpriseHR
05.2017 - 02.2020
  • Manage multiple email inboxes for setting sales calls and appointments with top executives and senior business leaders throughout many industries for an ongoing behavioral economics study
  • Executive assistant/out of office admin to C-level leadership
  • Articulate and design email responses and product information for employee recognition sales partners, implement sales strategies, content, and web analytics for optimization via Slack administration
  • Administrative appointment-setting, calendar control, and SDR/CRM management through SalesForce and ZenDesk platforms (daily operation)

Quality Assurance Analyst

NRG Energy, Inc. / Green Mountain Energy
09.2015 - 05.2017
  • Produce and update training materials and environmental facts related to our green energy product values
  • Management of vendor agents (face to face sales, small commercial, and residential), customer support/assistance, customer care calls, handling inbound complaint calls
  • Compliance analysis with state regulations in which we operate, conduct sales agent and manager trainings, handle market complaints and other quality-related issues, generate daily, weekly, and monthly reports that display sales numbers, market trends, and complaint-to-sale ratios
  • Business analysis for daily sales reports, attrition and retention trends, and sales forecasts and projections for months and quarters

Field Agent/Partnership Ambassador

Green Mountain Energy
05.2015 - 08.2015
  • Selling renewable energy products to residents through their existing utility account
  • Seek, book, and build partnerships with storefronts and community/area events, building a general pipeline for current and future prospects and events

Education

Bachelor’s Degree - Environmental Studies

University of Denver
Denver, CO
03.2015

Skills

  • Ecology & Conservation
  • Sustainability Concepts
  • Community Recycling Efforts
  • Natural Resource Management
  • Climate Change
  • Sales
  • Customer Engagement and Interaction
  • Brand and Product Development
  • Salesforce
  • Hubspot
  • Sales Loft
  • Zoom
  • Gong
  • Microsoft Office: Word
  • Microsoft Office: PowerPoint
  • Microsoft Office: Excel
  • Leadership
  • Academic/Scientific Writing
  • SAP
  • SharePoint
  • TLP/tablet technology
  • /CRM
  • ZenDesk
  • Citrix GoToMeeting
  • Cisco WebEx
  • Google Apps
  • Slack Communications System
  • Customer communication
  • Data entry
  • Goals and performance
  • Strong enthusiasm
  • Sales reporting

Accomplishments

  • Chatham College Trustee Scholarship
  • Scholarship Day Award

Hobbies and Interests

  • Ecology & Conservation
  • Sustainability Concepts
  • Community Recycling Efforts
  • Natural Resource Management
  • Climate Change

Timeline

Sales Coordinator

Airtower Networks
06.2022 - Current

Sales Enablement Specialist

Ministry Brands
04.2020 - 06.2022

Sales Development Representative, Email Marketer, Slack Strategist

Lead GenX & SurpriseHR
05.2017 - 02.2020

Quality Assurance Analyst

NRG Energy, Inc. / Green Mountain Energy
09.2015 - 05.2017

Field Agent/Partnership Ambassador

Green Mountain Energy
05.2015 - 08.2015

Bachelor’s Degree - Environmental Studies

University of Denver

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Emily Mansur