Emily Matcho
Pittsburgh
Summary
Dynamic and dedicated professional with a robust background in customer service, relationship building, and thriving in fast-paced team environments. Recognized for infusing positive energy, professionalism, and exceptional communication skills into every interaction while maintaining a detail-oriented and solutions-focused approach. Passionate about crafting outstanding experiences, staying organized, and consistently exceeding expectations in both independent and collaborative settings. Currently pursuing a Real Estate License to enhance industry knowledge and professional growth, with a keen interest in property management, leasing, and resident relations. Committed to driving company success through reliability, initiative, and a strong work ethic.
Overview
2027
2027
years of professional experience
Work History
Leasing and Marketing Manager
Asset Living
Pittsburgh, PA
11.2025 - Current
- Developed and implemented marketing strategies to enhance property visibility and attract prospective tenants.
- Coordinated leasing activities, ensuring compliance with company policies and local regulations.
- Managed tenant relationships, addressing concerns promptly to maintain resident satisfaction.
- Created promotional materials and maintained online listings across multiple platforms for maximum reach.
- Trained and mentored leasing agents on best practices in customer service and sales techniques.
- Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
- Facilitated communication between property management teams and residents to foster a sense of community cohesion and mutual respect among all members involved in the leasing process.
- Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
- Conducted regular market analyses to remain informed about current trends affecting rental rates or tenant preferences, adjusting marketing strategies accordingly for optimal performance outcomes.
- Managed social media accounts to promote available properties, driving online engagement and attracting new leads.
Leasing Agent
Greystar Real Estate Partners
11.2024 - 11.2025
- Developed and maintained relationships with Residents of the community
- Helped prospective tenants choose desired floor plans and conducted tours
- Maintained accurate records of all leasing activities, including tenant agreements, payments, and documents
- Closed leases with prospective tenants, resulting in increase in occupancy
- Collaborated with cross-functional teams and companies to efficiently and resolve tenant-related issues
- Developed a strong working knowledge of local rental laws and regulations to ensure compliance and reduce risk
- Planned and executed resident events to increase resident retention
Nanny
Private
01.2024
- Provided emotional support to children and built trusting relationships
- Planned and executed outings, activities, and meals
- Assisted with household management
Server/Barista/Bartender
First Watch, Cadence Clubhouse, Starbucks
09.2016 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved guest complaints effectively, enhancing overall satisfaction levels.
- Monitored inventory levels, assisting in restocking supplies as needed for smooth operations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Rehabilitation Aide
UPMC
01.2021
- Provided ongoing client education and recommended various materials to assist the client in their rehabilitation goal
- Achieved patient satisfaction and a trend of rehabilitated patients
- Utilized office equipment and software as necessary
- Exuded friendliness, professionalism, and enthusiasm for the company mission
Swim Instructor/Lifeguard
SASD, Fox Chapel Golf Club, Private Customers
Pittsburgh, PA
2016 - 2021
- Instructed swimming techniques to individuals of varying skill levels, fostering confidence and improvement.
- Developed personalized lesson plans tailored to unique client needs and goals.
- Monitored participant progress and provided constructive feedback for skill enhancement.
- Ensured safety protocols adhered to during all swim sessions, promoting a secure environment.
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded effectively to emergencies, providing first aid and CPR as needed.
Education
High School Diploma -
Shaler Area High School
01-2021
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Property management
- Resident relations/retention
- Staff management
- Social media marketing
- Sales and marketing techniques
- Sales and leasing techniques
- Deadline management
LANGUAGES
English
Latin (studied)
Timeline
Leasing and Marketing Manager
Asset Living
11.2025 - Current
Leasing Agent
Greystar Real Estate Partners
11.2024 - 11.2025
Nanny
Private
01.2024
Rehabilitation Aide
UPMC
01.2021
Server/Barista/Bartender
First Watch, Cadence Clubhouse, Starbucks
09.2016 - 09.2022
Swim Instructor/Lifeguard
SASD, Fox Chapel Golf Club, Private Customers
2016 - 2021
High School Diploma -
Shaler Area High School