Emily McGlinchey
West Chester
Summary
Driven and dedicated professional with a strong foundation in service delivery and a demonstrated ability to manage multiple tasks efficiently. Known for clear communication, enthusiasm, and a genuine passion for building relationships, fostering partnerships, and supporting business growth. A collaborative team player with a positive attitude, a solid work ethic, and a proven track record in establishing strong rapport with clients and interested parties.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Axia Women's Health
04.2024 - Current
- Delivered high-touch patient experience, optimizing front-desk operations for seamless check-in, scheduling, and medical record management coordination.
- Leveraged electronic health record (EHR) systems to coordinate patient appointments, ensuring timely scheduling, proper documentation, and accuracy in appointment reminders, while maintaining accurate patient data and streamline administrative workflow.
- Proactively managed insurance verifications and payment processing, minimizing billing discrepancies and enhancing revenue cycle management.
- Serve as a liaison between patients and medical professionals, advocating for patients’ needs, addressing concerns, and ensuring high-quality, compassionate care.
- Ensured HIPAA compliance by safeguarding sensitive patient information and maintains confidentiality in all communications.
- Provide exceptional customer service by greeting and assisting patients both in person and via phone, email, or secure messaging platforms, ensuring positive experiences from the first point of contact.
Early Childhood Associate
Atlantic Coast Athletic Club
09.2023 - 04.2024
- Provided supervision and attentive care for infants ages eight weeks to two years, ensuring their safety, comfort, and well-being in a clean, nurturing, and developmentally supportive environment.
- Planned and implemented age-appropriate activities that fostered sensory development, motor skills, and early cognitive abilities, while maintaining a stimulating and enriching environment for infants.
- Established open communication with parents, providing updates on their infant's activities, behavior, and overall progress, ensuring a strong partnership in the child’s care.
- Continuously monitored infants for any signs of distress or discomfort, and respond promptly to their needs, adhering to all health and safety regulations and protocols.
- Worked closely with fellow childcare associates to ensure consistent care routines and a collaborative environment that meets the needs of each infant.
Customer Service Liaison
Bluefin Eagleview
05.2020 - 09.2023
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Interviewed customers regarding restaurant experience and critiqued to report feedback to management team.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Trained new team members in stock procedures and customer service in waiting on tables, bussing, and running the kitchen expo sufficiently.
- Helped coordination and set up large and small events within the restaurant and working adequately with restaurant staff to ensure smooth execution and excellent customer service.
Education
Bachelor of Arts - Media Studies
The Pennsylvania State University
State College, PA05-2023
Skills
- Patient Communication & Interaction
- Appointment Scheduling & Calendar Management
- Data Entry & Record Keeping
- Customer Service Excellence
- Administrative Support
- Conflict Resolution
- Insurance Verification & Billing Support
- First Aid & Emergency Response
Certification
- CPR/AED (Adult) License - 02/2023
Timeline
Patient Service Representative
Axia Women's Health
04.2024 - Current
Early Childhood Associate
Atlantic Coast Athletic Club
09.2023 - 04.2024
Customer Service Liaison
Bluefin Eagleview
05.2020 - 09.2023
Bachelor of Arts - Media Studies
The Pennsylvania State University
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