Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Emily Nies

Cook Motorcars Ltd.
Fawn Grove
1
Certification
5
years of professional experience

Dedicated and empathetic professional with a strong background in customer service and communications. Proven ability to train new staff and streamline appointment processes, ensuring high-quality patient support and satisfaction. Committed to using clinical judgement in order to provide safe and efficient patient care.

Work History

Receptionist

5 Years 4 Months
Cook Motorcars Ltd. | 04.2021 - Current
  • Handled all cashier transactions, coordinated online appointments, & directed communications between departments to streamline the customer service process.
  • Trained new reception staff on office protocols & customer service standards.
  • Confirmed appointments, communicated with clients, completed transactions and updated client records in person & over the phone.
  • Maintained an efficient reception area by updating materials, photocopying & faxing documents, & restocking supplies.
  • Performed clerical duties such as managing & filing private customer information & service records.

Education

Bachelor of Science - Nursing

York College of Pennsylvania | York, PA | 05-2027
  • 3.54 GPA
  • Dean's List Spring 2024, Fall 2024, Spring 2025, Fall 2025, Spring 2026
  • York College of Pennsylvania Academic Scholarship Recipient

High School Diploma

Kennard-Dale High School | Fawn Grove | 05-2023
  • Distinguished Honor Roll
  • 3.8 GPA
  • Ranked in Top 15% of class
  • Relevant Coursework: Anatomy & Physiology, AP Biology
  • Steward of Talent Scholarship Recipient

Skills

Clear patient communication
Multitasking and prioritization
Multitasking & prioritization
Electronic charting
Compassionate care
Adaptable team player
Vital signs monitoring
Bathing
toileting
& ambulation assistance

Certification

  • Certified BLS Provider, AHA - June 2026

Timeline

Receptionist

Cook Motorcars Ltd.
04.2021 - CurrentRead More

York College of Pennsylvania

Bachelor of Science from Nursing
Read More

Kennard-Dale High School

High School Diploma
Read More
Emily Nies