Emily O'Connor
Levittown
Summary
Strategic client services leader with 10+ years of experience managing integrated marketing programs, global events, and executive client relationships. Expertise in account growth, team leadership, business development, and cross-functional collaboration, with a passion for developing talent and delivering impactful brand experiences.
Overview
12
12
years of professional experience
Work History
Group Account Director
On Board Experiential
New York
01.2024 - Current
- Managed executive-level client relationships and strategic account planning, driving client retention, satisfaction, and revenue growth across a portfolio of key accounts.
- Led cross-functional teams in the development and execution of integrated marketing programs, ensuring alignment with client objectives, budgets, timelines, and KPIs.
- Served as a trusted strategic advisor to senior stakeholders, translating business goals into actionable marketing strategies and measurable outcomes.
- Oversaw account financial performance, including forecasting, budgeting, resource allocation, profitability, and contractual compliance.
- Built and developed high-performing teams through coaching, mentorship, performance management, and talent development initiatives.
Senior Account Director
On Board Experiential
New York
11.2022 - 01.2024
- Served as a strategic advisor to client stakeholders, leveraging market, audience, and competitive insights to develop innovative solutions that strengthened brand presence and achieved business objectives.
- Directed the planning and execution of integrated marketing programs, ensuring alignment of budgets, resources, timelines, and deliverables with client commitments and contractual requirements.
- Cultivated executive-level client relationships and expanded partnerships beyond individual programs, driving organic growth opportunities across multiple service lines.
- Led cross-functional teams and mentored account personnel, fostering collaboration, professional development, and high-quality client service delivery across multiple concurrent projects.
- Managed account forecasting, resource allocation, and contribution margin reporting, providing leadership with regular business performance updates and recommendations.
Account Director
On Board Experiential
New York
06.2021 - 02.2023
- Managed integrated marketing and experiential programs from strategy through execution, ensuring alignment of budgets, timelines, resources, and client objectives.
- Built and maintained relationships with senior client stakeholders, providing strategic counsel and delivering high-quality programs that supported long-term account growth and retention.
- Mentored account team members and collaborated across strategy, creative, and production teams to deliver innovative client solutions and operational excellence.
Senior Account Manager/Account Manager
On Board Experiential
New York
11.2016 - 06.2021
- Progressed from Account Manager to Senior Account Manager through demonstrated success leading integrated marketing and experiential programs, managing client relationships, and delivering complex activations on time and within budget.
- Oversaw program planning, SOW development, budget management, stakeholder communications, and cross-functional team coordination while supporting business development and account growth initiatives.
Supervisor of Event Operations
MZA Events, Inc.
New York
02.2015 - 10.2016
- Oversaw event logistics, volunteer management, vendor partnerships, sponsorship fulfillment, and operational execution for large-scale fundraising events.
- Managed cross-functional teams, travel coordination, budgeting, and stakeholder communications to ensure successful program delivery.
Executive Assistant
MZA, Events
Los Angeles
02.2014 - 01.2015
- Coordinated executive schedules and managed appointments for senior leadership.
- Organized events, meetings, and travel arrangements for company stakeholders.
- Maintained confidential files and ensured secure handling of sensitive information.
Education
Associate of Arts - Performing Arts
California Pacific College of The Performing Arts
Corona, CA06-2011
Skills
- Account management
- Client relationship management
- Strategic planning
- Financial analysis
- Performance metrics
- Team management
- Talent development
- Multitasking Abilities
- Excellent communication
Accomplishments
- The Gold Standard: Embodies all characteristics of the other Core Value awards and includes mentoring and leadership. Boundary pusher, big picture thinker, not afraid to attempt something new, different, or daring. We see them as a visionary.
- Culture MVP: Most Valuable Player who always Manifests Voracious Passion through their Motivating Vivacious Personality. Even if working remotely or in the office, this individual helps to sustain and build our company culture.
- Champion: The person who lives and loves their projects, embraces the process and brings passion everyday.
Timeline
Group Account Director
On Board Experiential
01.2024 - Current
Senior Account Director
On Board Experiential
11.2022 - 01.2024
Account Director
On Board Experiential
06.2021 - 02.2023
Senior Account Manager/Account Manager
On Board Experiential
11.2016 - 06.2021
Supervisor of Event Operations
MZA Events, Inc.
02.2015 - 10.2016
Executive Assistant
MZA, Events
02.2014 - 01.2015
Associate of Arts - Performing Arts
California Pacific College of The Performing Arts