Emily Ponish
State College
Summary
Enthusiastic Customer Service with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Cashier
The UPS Store
State College
08.2023 - 08.2025
- Processed customer transactions efficiently and accurately at busy retail location.
- Assisted customers with packaging options and shipping services available.
- Maintained clean and organized checkout area for optimal customer experience.
- Educated customers on various printing and mailing services offered in-store.
- Handled cash, credit, and debit transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations daily.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
State College Area High School
State College, PASkills
- Customer education
- Inventory management
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Positive attitude
- Adaptability and flexibility
- Customer service
- Adaptable and flexible
- Cleaning and sanitizing
References
References available upon request.
Timeline
Customer Service Cashier
The UPS Store
08.2023 - 08.2025
State College Area High School