Overview
Work History
Education
Skills
Timeline

Emily Rogalski

Big Top Surfin Sundaes
PHILADELPHIA
7
years of professional experience

Work History

Ice Cream Truck Driver and Sales Associate

7 Years 3 Months
Big Top Surfin Sundaes | 05.2019 - Current
  • Operated ice cream truck, ensuring timely service and customer satisfaction.
  • Implemented efficient route planning to minimize travel time and maximize service areas.
  • Delivered exceptional customer experiences through friendly interactions and product knowledge.
  • Maintained inventory of products, managing stock levels for optimal availability.
  • Ensured safe food handling practices with meticulous adherence to hygiene standards and regular equipment cleaning.
  • Promoted positive community relations, participating in local events and offering special discounts to neighborhood residents.
  • Addressed customer complaints or concerns quickly and professionally while maintaining a calm demeanor under pressure situations.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.
  • Built relationships with customers to encourage repeat business.

Personal Shopper

2 Years 4 Months
Giant Food Stores | 01.2024 - 05.2026
  • Assisted customers in locating products, enhancing overall shopping experience.
  • Collaborated with store teams to optimize product placements for increased visibility.
  • Developed strong relationships with regular clients to foster loyalty and repeat business.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

.

Education

Bachelor of Arts - Prek-4 Education

Holy Family University | Philadelphia, PA | 12.2027

Skills

Customer Service
Teamwork & Collaboration
Organization
Time Management
Problem Solving
Adaptability
Leadership
Communication

Timeline

Personal Shopper

Giant Food Stores
01.2024 - 05.2026Read More

Ice Cream Truck Driver and Sales Associate

Big Top Surfin Sundaes
05.2019 - CurrentRead More

Holy Family University

Bachelor of Arts from Prek-4 Education
Read More
Emily Rogalski