Emily Rollhauser
Stewartstown
Summary
Efficient with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Good listener and very adaptable.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Agape Physical Therapy & Sports Rehabilitation
01.2024 - Current
- Assist patients with check-in and check-out procedures to ensure smooth operations.
- Managed phone inquiries and provided accurate information regarding services and amenities.
- Coordinated appointment scheduling for guests, optimizing front desk efficiency.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Collected patient co-payments.
- Managed therapists schedules etc.
Optician
MyEyeDr
03.2023 - 01.2024
- Assisted customers in selecting appropriate eyewear based on prescription and personal style preferences.
- Conducted vision tests to determine lens prescriptions and ensured accuracy in measurements.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained inventory of optical products, ensuring availability and organization of merchandise.
- Verified insurances.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Server
Avenue Ale House (Heritage Hills)
05.2022 - 03.2023
- Delivered exceptional customer service while managing multiple tables in high-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on menu items and service protocols, enhancing overall team performance.
- Handled cash transactions efficiently, ensuring accuracy in payment processing and balancing registers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Optician
MyEyeDr
10.2021 - 05.2022
- Assisted patients in selecting appropriate eyewear based on individual needs and preferences.
- Conducted comprehensive vision tests using advanced diagnostic equipment.
- Maintained accurate patient records and managed appointment scheduling efficiently.
- Educated patients on proper lens care and optical products for enhanced satisfaction.
- Resolved patient concerns promptly, enhancing overall clinic experience and satisfaction levels.
Server
Chilis's Bar and Grill
02.2021 - 11.2021
- Provided exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain accuracy of orders and quality standards.
- Trained new servers on menu knowledge and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Delta Family Restaurant
06.2016 - 06.2018
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Certificate - Registered Dental Assistant
Dental Staff School of Tennessee
Franklin11-2020
High School Diploma -
York County School of Technology
York, Pennsylvania 06-2018
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Phone call direction
- Visitor check-in skills
- Problem-solving skills
- Maintaining cleanliness
- Medical terminology
- Patient care coordination
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
Timeline
Front Desk Coordinator
Agape Physical Therapy & Sports Rehabilitation
01.2024 - Current
Optician
MyEyeDr
03.2023 - 01.2024
Server
Avenue Ale House (Heritage Hills)
05.2022 - 03.2023
Optician
MyEyeDr
10.2021 - 05.2022
Server
Chilis's Bar and Grill
02.2021 - 11.2021
Server
Delta Family Restaurant
06.2016 - 06.2018
Certificate - Registered Dental Assistant
Dental Staff School of Tennessee
High School Diploma -
York County School of Technology
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