Proactive hospitality professional skilled in resolving guest complaints and ensuring satisfaction. Proven ability to collaborate with kitchen staff and train new servers, contributing to seamless operations and enhanced guest experiences.
Overview
4
4
years of professional experience
Work History
Server
Eat N Park
Altoona, PA
07.2025 - Current
Provided exceptional customer service by promptly addressing guest inquiries and requests.
Served food and beverages promptly with focused attention to customer needs.
Resolved guest complaints effectively, ensuring satisfaction and repeat business opportunities.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Assisted in training new servers on menu knowledge and service standards.
Cashier
Dick Sporting Goods
State College, PA
03.2024 - 08.2025
Handled cash, credit, and gift card transactions while ensuring compliance with company policies.
Processed customer transactions quickly and accurately using point-of-sale systems.
Assisted customers with product inquiries and provided recommendations to improve sales.
Resolved customer issues efficiently, improving overall satisfaction and loyalty.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Cafe Worker
Way Fruit Farm
Stormstown, PA
09.2022 - 03.2024
Prepared and served a variety of beverages and food items to customers efficiently.
Processed cash register transactions accurately, delivering exceptional customer service during peak hours.
Ensured cleanliness and organization of cafe area, adhering to health standards for customer safety.
Maintained a clean and organized café environment, adhering to health and safety regulations.
Sanitized floors and equipment, maintaining compliance with company standards.
Assisted in training new staff on operational procedures and customer service best practices.