EMILY TICHE
PITTSBURGH,PA
Summary
Dynamic and results-oriented professional with a proven ability to excel in diverse roles within fast-paced environments, balancing autonomy with effective collaboration. Eager to embrace new challenges, expand skill sets, and take on additional responsibilities while fostering a supportive atmosphere that enhances team performance. Committed to driving quality outcomes and aligning efforts with company objectives to ensure efficient and successful achievement of goals.
Overview
7
7
years of professional experience
Work History
Director of Operations
Nearby Creative, LLC
02.2022 - 07.2025
- Oversaw operations, product strategy, business development, and cross-functional alignment at a growing tech startup, driving organizational efficiency and scalability.
- Directed QA efforts including test creation, software testing, Jira management, and release documentation.
- Authored product requirements and managed end-to-end quality workflows.
- Lead strategy, form design, and data analysis to guide product decisions.
- Oversaw development and distribution of marketing materials and brand assets.
- Conducted market research to inform positioning and product strategy.
- Managed website content and performance; executed several successful LinkedIn campaigns resulting in a 400% increase in platform engagement.
- Produced technical writing for product documentation and stakeholder materials.
- Drafted and negotiated contracts; coordinate communication across global teams.
- Contributed to system architecture planning to ensure platform scalability.
- Streamlined internal operations and documentation for cross-team visibility.
- Managed CRM (HubSpot) for partner tracking and lead generation.
- Worked with existing clients to ensure they were satisfied with provided services and creating new avenues of business.
- Conducted outreach and discovery to establish strategic partnerships and new revenue opportunities.
- Lead in hiring, interviewing, and onboarding processes across departments.
- Created onboarding materials and systems to support new employee integration.
Operations, Business Development, and Training Manager
VetNOW, LLC
06.2024 - 06.2025
- Played a key role in expanding VetNOW, LLC into Kenya, being a main contributor in quality assurance, marketing, engagement, operations, HR, and product strategy.
- Managed cross-functional teams across various time zones, optimized workflows, and drove business growth through strategic initiatives.
- Designed and executed test cases, performed thorough QA testing, and managed defect tracking.
- Oversaw release note reporting and contributed to requirements writing to ensure consistent product quality.
- Heavily contributed to marketing strategy, material development oversight, and conducted market research to enhance brand positioning.
- Managed website content, LinkedIn engagement, and executed technical writing initiatives.
- Single-handedly developed and managed the company’s first user panels, overseeing an international engagement specialist team to improve user experience.
- Led engagement strategy, live training sessions, and product demonstrations to drive adoption.
- Drafted and managed contracts, ensuring compliance and clarity in partnerships across cultures.
- Streamlined cross-team communications and optimized system architecture for operational efficiency.
- Oversaw HubSpot management, partner outreach and discovery, and facilitated business development efforts.
- Acted as the main liaison between the US team and our growing team in Kenya.
- Led interviewing, hiring, and onboarding, ensuring seamless integration of new team members.
- Created comprehensive onboarding materials to support employee success.
- Developed product strategy, ensuring alignment with business goals and market needs.
General Manager/Head of Sales
Ford City Equipment
06.2018 - 01.2022
- Directed company operations across sales, marketing, logistics, and team management, reporting directly to ownership.
- Built and scaled a high-performing, cross-functional team, establishing clear KPIs and fostering a culture of collaboration and accountability.
- Led strategic sales initiatives across B2B and B2C channels, resulting in sustained revenue growth through new market development.
- Oversaw a diverse product portfolio of industrial, medical, and laboratory equipment, ensuring quality sourcing, pricing strategy, and compliance.
- Developed and maintained key customer relationships, implementing client retention strategies that consistently exceeded satisfaction targets.
- Created and implemented a company-wide SKU-based inventory system, streamlining warehouse operations across multiple locations and optimizing workflow.
Education
Bachelor of Science - Business Administration, Marketing Minor, Human Resources Minor
Champlain College
Burlington, VT05.2018
Skills
- Strategic Planning and Execution
- Process Optimization
- Team Management
- Project Management
- Communication and Interpersonal Skills
- Notion
- Jira
- Microsoft
- Testrail
- Asana
- Hubspot
Timeline
Operations, Business Development, and Training Manager
VetNOW, LLC
06.2024 - 06.2025
Director of Operations
Nearby Creative, LLC
02.2022 - 07.2025
General Manager/Head of Sales
Ford City Equipment
06.2018 - 01.2022
Bachelor of Science - Business Administration, Marketing Minor, Human Resources Minor
Champlain College