Emma Apple
Philadelphia
Summary
Motivated and personable professional with strong communication, customer service, and organizational skills. Experienced in creating welcoming environments, managing multiple responsibilities in fast-paced settings, and building positive relationships with clients and team members. Known for reliability, professionalism, and a calm, friendly demeanor under pressure. Passionate about providing excellent guest experiences through attentive service, teamwork, and strong interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager Intern
Red Cross House
Philadelphia, Pennsylvania
01.2026 - Current
- Assessed client needs through active listening and comprehensive evaluations.
- Connected clients with appropriate community resources and support services.
- Developed and implemented individualized service plans and evidence-based interventions.
- Provided case management including crisis intervention and ongoing support.
- Collaborated with interdisciplinary teams to ensure quality, client-centered care.
- Documented client progress and maintained strict confidentiality of sensitive information.
Household Manager/Nanny
Multiple Families
Philadelphia, PA
10.2019 - Current
- Provided structured routines and emotional support for children across developmental stages.
- Fostered a nurturing environment supporting children's emotional well-being.
- Managed household tasks, schedules, and appointments.
- Collaborated with families to prioritize children's health, safety, and well-being.
Preschool Teacher
Beginning's Learning Center
Philadelphia, PA
02.2025 - 09.2025
- Implemented age-appropriate curriculum supporting social, emotional, and cognitive development.
- Fostered a safe, engaging classroom environment.
- Supported positive behavior and social skill development.
- Tracked developmental milestones and documented student progress.
- Communicated with parents and collaborated with educators to support student needs.
Host
Rosalie Restaurant
Wayne, PA
11.2020 - 05.2021
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservations using OpenTable, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to facilitate smooth dining experiences during peak hours.
- Trained new host staff on customer service protocols and reservation systems.
Education
Bachelor's Degree - Social Work Candidate
West Chester University
05-2027
Associate's Degree - Social Work
Delaware County Community College
PA05-2025
High School Diploma - undefined
Pennsylvania Leadership Charter School's Center for Performing and Fine Arts
01-2019
Master of Science - Social Work
West Chester University of Pennsylvania
Philadelphia, PA05-2028
Skills
- Clinical Support
- Empathy & Active Listening
- Behavior Management
- Crisis Intervention
- Communication
- Interpersonal Skills
- Multitasking & Time Management
- Organizational Skills
- Clinical Documentation
Certification
- Adult and Pediatric First Aid & CPR Certified, Current
- Mandated Reporter Training, Current
- Health and Safety for Centers-Group Child Care, Current
Timeline
Case Manager Intern
Red Cross House
01.2026 - Current
Preschool Teacher
Beginning's Learning Center
02.2025 - 09.2025
Host
Rosalie Restaurant
11.2020 - 05.2021
Household Manager/Nanny
Multiple Families
10.2019 - Current
Associate's Degree - Social Work
Delaware County Community College
High School Diploma - undefined
Pennsylvania Leadership Charter School's Center for Performing and Fine Arts
Bachelor's Degree - Social Work Candidate
West Chester University
Master of Science - Social Work
West Chester University of Pennsylvania