EMMA DRABIK
Hershey
Summary
Experienced hospitality worker with strong background in guest services and front-of-house operations. Focused on team collaboration and achieving results. Known for enhancing guest experiences through strong work ethic and attention to detail. Valued team collaborator committed to maintaining positive environment and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Babysitting
Neighbor's Homes
06.2021 - Current
- Responded to injuries and emergencies with calm, and level-headed approach.
- Entertained children with fun, educational and physical activities.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Restaurant Busser
Texas Roadhouse
06.2024 - 01.2025
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Efficiently stayed on top of other tasks such as taking out the trash and linens, emptying bus tubs, getting ice for the bar, and cleaning restrooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
Hostess/Cashier
Bob Evans Restaurant
06.2024 - 12.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Packaged and delivered to-go orders correctly and efficiently.
- Improved cleanliness of both front and back of house by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Supported servers by running food and bussing tables to ensure guest satisfaction.
Middle School Nurse Intern
Hershey High School
08.2023 - 01.2024
- Shadowed school nurse administer medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Helped monitor ongoing medical conditions such as asthma or diabetes.
- Observed school nurse assess student health and identified potential health concerns to provide appropriate care.
- Supported students with special needs.
- Organized medical files of middle school students.
Occupational Therapist Intern
Select Physical Therapy
08.2023 - 01.2024
- Gained valuable experience working with diverse populations including geriatric, pediatric, neurological, and orthopedic conditions.
- Supported therapists in administering standardized assessments to measure patients'' cognitive, physical, and emotional abilities.
- Assisted supervising therapists in modifying treatment approaches based on patient responses, ensuring optimal outcomes and progress toward identified goals.
- Developed goal-oriented treatment plans, effectively addressing patients'' unique challenges and functional limitations.
- Established compassionate and caring relationships with patients.
Hostess
Devon Seafood and Steak
06.2022 - 10.2023
- Greeted over 150 people per shift, creating a welcoming environment.
- Managed reservations and guests' requests.
- Maintained cleanliness of dining areas and restrooms.
- Communicated with fellow staff to ensure great guest service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls answer guests' questions, give information and document reservations.
Education
Bachelor of Science - Nursing
James Madison University
Harrisonburg, VA05-2028
High School Diploma - Honors Student
Hershey High School
Hershey, PA05.2024
Skills
- Collaborative Team Member
- Cash Register Operation
- Dedicated Work Ethic
- Strong communication skills
- Effective Time Management
- Customer Service
- Strong Multitasking
- Phone Etiquette
- Patience and Empathy
- High volume dining
- Efficient table clearing
Timeline
Restaurant Busser
Texas Roadhouse
06.2024 - 01.2025
Hostess/Cashier
Bob Evans Restaurant
06.2024 - 12.2024
Middle School Nurse Intern
Hershey High School
08.2023 - 01.2024
Occupational Therapist Intern
Select Physical Therapy
08.2023 - 01.2024
Hostess
Devon Seafood and Steak
06.2022 - 10.2023
Babysitting
Neighbor's Homes
06.2021 - Current
Bachelor of Science - Nursing
James Madison University
High School Diploma - Honors Student
Hershey High School
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