Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Emma Eshleman

Emma Eshleman

Chambersburg

Summary

Dynamic and adaptable professional with hands-on experience at Franklin County Court of Common Pleas, enhancing technical skills and problem-solving abilities. Proven track record in delivering exceptional customer service as a Restaurant Server at University Grille, effectively training new hires and boosting sales through strong interpersonal skills and teamwork.

Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Intern

Franklin County Court of Common Pleas
06.2025 - Current
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Observed the anatomy of a civil and criminal case through resolution or trial.
  • Observed a variety of court hearings and proceedings to gain a better understanding of the judicial system.
  • Met frequently with supervising judge to discuss observations and ask questions.

Restaurant Server

University Grille
02.2024 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and needs.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of menu items.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new servers on menu knowledge and service protocols.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Restaurant Server

James Buchanan Hotel Pub & Restaurant
05.2023 - 02.2024
  • Participated in team meetings to discuss service improvements and operational strategies.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Education

Bachelor of Arts - Sociology

Shippensburg University of Pennsylvania
Shippensburg, PA
08-2025

High School Diploma -

Chambersburg Area Senior High School
Chambersburg, PA
05-2021

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Multitasking and organization
  • Interpersonal and social skills
  • Job shadowing
  • Data analysis
  • Adaptability and flexibility
  • Computer skills

Certification

Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania

Timeline

Intern

Franklin County Court of Common Pleas
06.2025 - Current

Restaurant Server

University Grille
02.2024 - Current

Restaurant Server

James Buchanan Hotel Pub & Restaurant
05.2023 - 02.2024

Bachelor of Arts - Sociology

Shippensburg University of Pennsylvania

High School Diploma -

Chambersburg Area Senior High School
Emma Eshleman