Emma Fleck

• Attending and running preflight meetings with crew members, pilots, and gate agents
• Supervising up to 8 flight attendants, ensuring service is done correctly
• Upholding FAA requirements throughout all phases of flight
• Serving guests food, beverages, and blankets while providing excellent customer service on international and domestic flights

• Keep 4-10-year-old students engaged and listening while I provide instructions for their lesson

• Worked as a team providing customer service to clients and safety for the animals
• Helped with reception as we transitioned to telemedicine ensuring safety policies and procedures were followed during Covid

• Trained in instruction for 6-12-year-olds in Albanian for health classes and clubs
• Professionally represented the United States by being respectful and courteous of cultural differences

• Trained international employees on how to sell tickets, run lines, share knowledge of the area, and provide excellent customer service
• Worked 16-hour days on my feet collaborating with team members in all departments to manage safety and ensure an enjoyable experience for thousands of guests

● Handled situations that involved culture clashes between housemates and provided opportunities for house members to bond for a peaceful living situation

● Managed a share-house with 16 people from non-English speaking countries

• Welcomed customers and helped with product questions and purchases

• Served and made breakfast for guests while giving information on the surrounding areas and providing excellent customer service to guests

• Cooked, served, cleaned and worked with customers