EMMA GREGO
New Providence
Summary
Dedicated and supportive individual with natural ability to build rapport and foster positive relationships with patients and colleagues. Adept at managing front desk operations, scheduling appointments, and handling patient inquiries with empathy and efficiency. Strong communication skills paired with collaborative approach ensure seamless coordination between medical staff and patients. Committed to creating welcoming environment that enhances patient experiences and contributes to smooth office functionality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Lancaster County Wide Communications
Manheim, PA
01.2026 - Current
- Responded promptly to emergency calls, assessing situations and prioritizing responses effectively.
- Utilized computer-aided dispatch systems to track and coordinate emergency services efficiently.
- Maintained accurate records of incidents and communications for operational integrity.
- Collaborated with law enforcement and emergency personnel to ensure seamless information flow during crises.
- Provided critical support in crisis situations, demonstrating strong problem-solving skills under pressure.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
Bank Teller
PNC Financial Services Group
Millersville, PA
12.2024 - 04.2025
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Answered customer questions regarding account information, transaction processing and fees.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Kept work station neat, clean and well stocked with supplies and brochure materials.
Medical Receptionist
Stephen G. Diamantoni MD & Associates
Quarryville, PA
09.2023 - 12.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Used basic knowledge of medical terminology in daily office tasks.
- Verified insurance benefits prior to treatment for accurate billing process.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
Babysitting
Conestoga, PA
02.2023 - 08.2023
- Maintained communication with parents regarding daily schedules, changes in plans or any issues that may arise during the babysitting period.
- Performed regular check-ins with parents regarding progress made during babysitting hours.
- Developed excellent problem solving skills when dealing with unexpected situations that arose during babysitting sessions.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Cafe Attendant
Hershey Farm Cafe and Bakery
Lancaster County, PA
04.2021 - 01.2023
- Assisted guests with special requests or dietary needs while ensuring quality standards were met.
- Maintained cleanliness of restaurant dining areas throughout shift hours.
- Worked collaboratively with other staff members to prepare food items accurately and efficiently.
- Exhibited proficiency in cash handling and POS transactions.
- Ensured compliance with health and safety regulations while preparing food items.
- Adhered to all company policies and procedures regarding attendance, appearance, punctuality and job performance standards.
- Maintained an organized work area to facilitate smooth workflow.
- Efficiently managed multiple orders at once without compromising quality of food served.
- Developed strong product knowledge of menu offerings and ingredients used.
Medical Assistant Internship
Lancaster Orthopedic Group
Lancaster, PA
03.2022 - 05.2022
- 2 month internship
- I completed charting in EPIC and reporting any concerns back to the surgeon.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Provided patient care by taking vital signs, and preparing patients for examinations.
Education
High school diploma -
Solanco High School
PA06-2022
Skills
- Professionalism and courtesy
- Decision-making
- Appointment scheduling
- Patient registration
- Telephone etiquette
- Payment collection
- Medical terminology
- Patient scheduling
- Stress tolerance
- Computer skills
- CPR and first aid
- Critical thinking
Accomplishments
- National Technical Honor Society
- Skills USA qualifier
Certification
- Driver's License, 2021-04-01, Present
- Certified Medical Assistant, 2022-06-01, 2027-06-30
LANGUAGES
Spanish
Beginner
Solanco High School
Timeline
911 Telecommunicator
Lancaster County Wide Communications
01.2026 - Current
Bank Teller
PNC Financial Services Group
12.2024 - 04.2025
Medical Receptionist
Stephen G. Diamantoni MD & Associates
09.2023 - 12.2024
Babysitting
02.2023 - 08.2023
Medical Assistant Internship
Lancaster Orthopedic Group
03.2022 - 05.2022
Cafe Attendant
Hershey Farm Cafe and Bakery
04.2021 - 01.2023
High school diploma -
Solanco High School
PERSONAL INFORMATION
Driver's License