Emma Johnson
Myerstown
Summary
Dynamic professional with experience as Assistant Team Captain at Oola Bowls, excelling in employee training and conflict resolution. Proven ability to enhance team performance through effective delegation and supervision. Skilled in POS systems and maintaining operational efficiency, ensuring high-quality service and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Team Captain
Oola Bowls
Hershey
05.2023 - 01.2025
- Conducted troubleshooting and assigned tasks to specified employees to resolve problems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between team members in an effective manner.
- Trained incoming employees.
- Delegated work to staff, setting priorities and goals.
- Worked cash register and managed cash balance at end of shift
Team Member
American Eagle Outfiters
Hershey
01.2022 - 03.2022
- Received, processed, and stocked merchandise in accordance with store policies.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
Education
Bachelor of Arts - Social Work
University of Pittsburgh
Pittsburgh, PA05-2028
High School Diploma -
Cedar Crest High School
Lebanon, PA06-2024
Skills
- Employee training
- Team building
- Conflict resolution
- Time management
- Teamwork and collaboration
- POS systems
- Organizing work stations
- Money handling
Timeline
Assistant Team Captain
Oola Bowls
05.2023 - 01.2025
Team Member
American Eagle Outfiters
01.2022 - 03.2022
Bachelor of Arts - Social Work
University of Pittsburgh
High School Diploma -
Cedar Crest High School
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