Emma Klepsky
Washington
Summary
Dynamic and engaging Customer Service Representative with a proven track record at Rita's Ice, adept in relationship building and critical thinking. Excelled in enhancing customer satisfaction and training new staff, showcasing a blend of hard and soft skills. Achieved notable improvements in service delivery without compromising on professionalism or efficiency.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rita's Ice
03.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Restaurant Hostess
Olive Garden
10.2022 - 03.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Completed daily side work and opening and closing duties without fail.
Education
Communications
Kent State University
Kent, OHHigh School Diploma -
Trinity High School
Washington, PA05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
Timeline
Customer Service Representative
Rita's Ice
03.2023 - Current
Restaurant Hostess
Olive Garden
10.2022 - 03.2023
Communications
Kent State University
High School Diploma -
Trinity High School
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