Emma Kozbelt
Pittsburgh
Summary
Detail-oriented professional with a strong background in hospitality. Skilled in operational efficiency and problem-solving. Committed to maintaining high standards of cleanliness and providing exceptional customer service.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel
Delmont
01.2024 - Current
- Maintained hotel standards by cleaning guest rooms and public areas thoroughly.
- Coordinated with team members to efficiently complete cleaning tasks and ensure timely room readiness.
- Provided excellent customer service by addressing guest requests politely.
- Reported maintenance issues and safety hazards to management promptly.
- Followed safety protocols while using cleaning chemicals and equipment.
- Organized cleaning carts and equipment for easy access during shifts.
- Monitored inventory for cleaning supplies and created lists to ensure availability for seamless operations.
Restaurant Hostess
Piper Bay Cafe
Delmont
04.2023 - 01.2024
- Enhanced guest experiences through friendly interactions and attentive service.
- Coordinated with servers for seamless guest transitions and dining experiences.
- Resolved customer complaints professionally, ensuring guest satisfaction and retention.
- Managed reservations and organized seating arrangements efficiently.
- Assisted in training new host staff on best practices.
- Answered phone calls and handled inquiries professionally.
- Maintained cleanliness and organization of the entrance area.
Private Nanny
Self Employed
Murrysville
- Ensured safe, healthy, and nurturing home environment, supporting children's well-being and growth.
- Provided personalized care for children in a safe and nurturing environment.
- Coordinated daily schedules for playtime, meals, and educational sessions to enhance children's development.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Managed household tasks including laundry, cleaning, and organizing children's spaces to maintain an orderly and inviting atmosphere.
Education
High School Diploma -
Plum Senior Highschool
Pittsburgh, PA05-2022
Skills
- Hospitality standards
- Attention to detail
- Customer service
- Operational efficiency
- Inventory management
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Schedule coordination
- Communication skills
- Customer-oriented
Timeline
Housekeeper
Holiday Inn Express Hotel
01.2024 - Current
Restaurant Hostess
Piper Bay Cafe
04.2023 - 01.2024
Private Nanny
Self Employed
High School Diploma -
Plum Senior Highschool