Emma Martin
Middleburg,Pa
Summary
Punctual and honest worker with solid background in challenging environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and reliable employee offering unmatched customer service and workplace focus.
Overview
3
3
years of professional experience
Work History
Cashier
Kreamer Freeze
2022.09 - 2024.01
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Trained new workers, teaching them most effective ways to keep everything as it should be.
Hostess
Perkins
2022.01 - 2022.09
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assembled togo orders as they are called in.
Cashier/ Deli Worker
L&L Marketplace
2021.05 - 2021.08
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Kept food stocked in freezer section for costumers to get full variety of options for their needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Nursing
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2027
High School Diploma -
Midd-West School District
Middleburg, PA05.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Complex Problem-Solving
Additional Information
- I grew up working on my family's pig and turkey farm. This has taught me hard work and where I get all my work ethic from. I helped with getting the barns ready for the animals to come in. This involved hours of setting up feeders, drinkers, and anything that they needed to live comfortably.
- Nursing is a field that I have been passionate for for a long time. I am excited to help others and to do anything I can to make the experience of patients as good as it can be.
Timeline
Cashier
Kreamer Freeze
2022.09 - 2024.01
Hostess
Perkins
2022.01 - 2022.09
Cashier/ Deli Worker
L&L Marketplace
2021.05 - 2021.08
Bachelor of Science - Nursing
Bloomsburg University of Pennsylvania
High School Diploma -
Midd-West School District
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