Proficient employee with a strong background in customer service and organizational skills. Successfully trained new staff and coordinator to improve guest or customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Office Worker
Bear Run Camp Ground
Portersville, PA
06.2024 - Current
Communicate with campers about their upcoming stay or departure.
Relay insight about the campground or information the guests would need for their stay.
Answer phone calls for campers to book a stay and answer questions related to the campground.
Coordinated scheduling for camp activities, enhancing guest experience and engagement.
Trained new staff on daily procedures and routine as well as the software tools.
Completed clerical tasks such as filing, copying, and distributing mail.
Cook/Cashier/Manager
Prospect Pizza Restaurant
Prospect, PA
05.2019 - 01.2024
Trained new staff on the inner workings of the restaurant and recipes.
Answered phone calls to take orders.
Communicated with customers about deals or promotions that were relevant.
Managed staff and kitchen operations.
Worked behind the register for transactions.
Brand Ambassador
American Eagle Outfitters, Inc
Grove City, PA
05.2021 - 01.2023
Communicated promotional events to customers and relayed information about clothing.
Answered phone calls related to the products being sold or about the store itself.
Interacted with customers at the register during the transaction.