Emma Reich
Slippery Rock
Summary
Proficient employee with a strong background in customer service and organizational skills. Successfully trained new staff and coordinator to improve guest or customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Office Worker
Bear Run Camp Ground
Portersville, PA
06.2024 - Current
- Communicate with campers about their upcoming stay or departure.
- Relay insight about the campground or information the guests would need for their stay.
- Answer phone calls for campers to book a stay and answer questions related to the campground.
- Coordinated scheduling for camp activities, enhancing guest experience and engagement.
- Trained new staff on daily procedures and routine as well as the software tools.
- Completed clerical tasks such as filing, copying, and distributing mail.
Cook/Cashier/Manager
Prospect Pizza Restaurant
Prospect, PA
05.2019 - 01.2024
- Trained new staff on the inner workings of the restaurant and recipes.
- Answered phone calls to take orders.
- Communicated with customers about deals or promotions that were relevant.
- Managed staff and kitchen operations.
- Worked behind the register for transactions.
Brand Ambassador
American Eagle Outfitters, Inc
Grove City, PA
05.2021 - 01.2023
- Communicated promotional events to customers and relayed information about clothing.
- Answered phone calls related to the products being sold or about the store itself.
- Interacted with customers at the register during the transaction.
Education
No Degree -
Slippery Rock University of Pennsylvania
Slippery Rock, PA05-2027
High School Diploma -
Slippery Rock Highschool
Slippery Rock06-2023
Skills
- Verbal communication
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Positive attitude
Timeline
Office Worker
Bear Run Camp Ground
06.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
05.2021 - 01.2023
Cook/Cashier/Manager
Prospect Pizza Restaurant
05.2019 - 01.2024
No Degree -
Slippery Rock University of Pennsylvania
High School Diploma -
Slippery Rock Highschool
Shadowing Hours
- 15 hours at Wise Physical Therapy
- 16 hours at AHN Grove City