Emma Shadle
Pine Grove
Summary
Adaptable professional with versatile experience in administrative support and customer service. Recognized for attention to detail and effective organization skills, ready to enhance team efficiency and drive positive outcomes. Dedicated professional with strong customer service and communication skills. Experienced in order management and problem solving, ensuring efficient task organization and support for team goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
JTA Industrial Enterprises
Pottsville
09.2024 - 12.2025
- Processed invoices and managed payment tracking with accounting software.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Product Specialist
Sands Ford of Pottsville
Pottsville
05.2023 - 09.2024
- Demonstrated product features and benefits to potential customers.
- Researched market trends to inform product recommendations and strategies.
- Handled customer inquiries regarding product specifications and availability.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Trained new specialists to present company products or services.
RLA
Providence Place Senior Living
Pine Grove
02.2023 - 05.2023
- Monitored residence hall environments to ensure safety and compliance standards.
- Maintained accurate records of resident interactions and incident reports.
- Assisted residents with daily living activities and personal hygiene tasks.
- Maintained the cleanliness and organization of care areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Server
Buddy's Log Cabin Family Restaurant
Pine Grove
01.2018 - 02.2023
- Provided friendly service to guests in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff effectively.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled guest complaints professionally, seeking solutions to enhance satisfaction.
Education
High School Diploma -
Pine Grove Area
Pine Grove, PA06-2021
Skills
- Order management
- Front-of-house display creation
- Food safety
- Cash handling
- Customer service
- Problem solving
- Communication skills
- Attention to detail
References
References available upon request.
Timeline
Administrative Assistant
JTA Industrial Enterprises
09.2024 - 12.2025
Product Specialist
Sands Ford of Pottsville
05.2023 - 09.2024
RLA
Providence Place Senior Living
02.2023 - 05.2023
Server
Buddy's Log Cabin Family Restaurant
01.2018 - 02.2023
High School Diploma -
Pine Grove Area