Emma Stahl
Cogan Station
Summary
Detail-oriented and highly organized professional with a background in customer service, cash handling, and financial transaction processing. Skilled in data entry, record-keeping, and utilizing Microsoft Office tools. Adept at resolving issues, managing multiple tasks simultaneously, and ensuring confidentiality. Committed to improving workflows and supporting operational efficiency. Eager to apply my experience and skills to contribute to the success of your Student Accounts Office.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Wegmans Food Markets, Inc
10.2019 - Current
- Provided in-person and phone-based customer service, assisting customers with inquiries, transactions, and issue resolution.
- Processed financial transactions, including cash, credit, and insurance payments, ensuring accuracy and compliance with company policies.
- Managed billing discrepancies by working with insurance companies and customers to resolve payment issues.
- Maintained detailed records of patient transactions and billing information in compliance with HIPAA regulations.
- Developed strong problem-solving and multitasking abilities, handling multiple customer interactions and transactions efficiently.
- Worked with computerized systems, entering financial and insurance data accurately to process payments and claims.
Hostess/Bartender/Server
Pier 87 Bar & Grill
09.2015 - 07.2019
- Provided excellent customer service, ensuring a positive dining experience through attentive and friendly interactions.
- Managed cash and credit transactions, processing payments accurately and balancing registers at the end of shifts.
- Handled high-volume phone calls, taking reservations and answering customer inquiries.
- Trained and mentored new employees, guiding them on company policies, customer service standards, and efficient workflow.
- Coordinated seating arrangements, optimizing table turnover while maintaining guest satisfaction.
- Worked in a fast-paced environment, multitasking between customer service, order taking, and food/drink preparation.
- Resolved customer concerns professionally, ensuring satisfaction and repeat business.
Hostess
Hoss's Steak and Sea House
12.2014 - 12.2015
- Greeted and seated guests in a friendly and efficient manner, ensuring a smooth dining experience.
- Managed reservations and waitlists, coordinating table assignments to optimize seating capacity.
- Handled high-volume phone calls, answering inquiries and scheduling reservations.
- Provided excellent customer service, addressing guest concerns and accommodating special requests.
- Maintained a clean and organized front-oh-house area, ensuring a welcoming atmosphere.
- Communicated effectively with servers and kitchen staff to ensure efficient table turnover and service.
Education
Master of Science - Accounting
Pennsylvania State University
University Park, PA05-2026
Bachelor of Science - Accounting
Pennsylvania College of Technology
Williamsport, PA05-2023
Skills
- Problem-solving
- Cash handling & reconciliation
- Data entry & accuracy
- Record-keeping & documentation
- Microsoft Office (Excel, Word, Outlook)
- Confidentiality & data protection
- Workflow optimization
- In-person & phone customer service
- Conflict resolution
- Clear verbal & written communication
- Multitasking & time management
Timeline
Pharmacy Technician
Wegmans Food Markets, Inc
10.2019 - Current
Hostess/Bartender/Server
Pier 87 Bar & Grill
09.2015 - 07.2019
Hostess
Hoss's Steak and Sea House
12.2014 - 12.2015
Master of Science - Accounting
Pennsylvania State University
Bachelor of Science - Accounting
Pennsylvania College of Technology
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