Emmanuel De La Cruz
Mount Wolf
Summary
Results-oriented Operations Manager with expertise in performance management and strategic optimization. Implemented safety protocols and streamlined workflows to enhance team efficiency and meet customer demands. Enhanced team performance through effective mentoring and conflict resolution while driving productivity and safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Superintendent
Dutch Gold Honey
Lancaster
05.2025 - Current
- Coordinated daily operations, ensuring safety compliance and fostering a secure environment for staff.
- Implemented safety protocols and training sessions for new employees.
- Oversaw equipment maintenance schedules to ensure operational readiness
- Managed multiple departments— inbound, processing, packing, shipping— to streamline operations and improve workflow.
- Supervised production teams to ensure efficient workflow and quality standards.
- Coordinated staffing needs based on the upcoming forecast.
- Created production plans based on customer demands and available inventory for processing
- Trained employees on proper handling and storage of honey products.
- Developed strategies to optimize production processes and enhance quality standards, contributing to overall operational efficiency.
Area Manager of Operations
Amazon
York
07.2023 - 05.2025
- Led and developed my own Amazon associates team.
- Motivated, mentored, and coached team to elevate performance and engagement.
- Engaged the team during shifts to maintain high levels of safety, quality, and attendance performance.
- Resolved conflicts among employees promptly while ensuring compliance with company policies
- Motivated teams to achieve peak performance levels through training, coaching, and mentoring activities.
- Developed strategies to enhance team performance and customer satisfaction while driving profitability.
- Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Managed daily operations across multiple facilities, streamlining processes to optimize workflow efficiency.
- Monitored compliance with procedures for building security and product loss prevention.
Operations Manager
Target
Chambersburg
02.2022 - 06.2023
- Coordinated training program for new team members to enhance onboarding experience
- Ensuring timekeeping for all associates is correct for payroll
- Managed daily operations to streamline workflow and maximize team productivity
- Collaborated with cross-functional teams to align operational goals with corporate objectives.
- Facilitated team meetings to discuss performance, challenges, and opportunities for improvement.
- Preparing a plan that will be executed during multiple shifts
- Conducting daily safety walks with operations managers and leads
- Communicated with dispatchers to facilitate prompt unloading processes.
- Conducting daily Gemba walks with leads and other managers
- Developed operational teams to effectively meet process and production demands
Systems Operations Manager
DHL Supply Chain
Mechanicsburg
04.2021 - 02.2022
- Trained and mentored team members on operational best practices and safety protocols.
- Utilized warehouse management systems to track shipments and manage orders effectively.
- Conducted regular audits to ensure compliance with company policies and standards.
- Directed site implementation initiatives and modifications, ensuring alignment with operational objectives.
- Provided recommendations that enhanced operational efficiency
- Developed and implemented analytical tools identifying opportunities to improve service levels
- Trained all new hires on the usage of RF scanners, computers, and all WMSs
- Collaborated with customers to identify and resolve system issues, enhancing productivity
Operations Manager
Geodis
Carlisle
08.2018 - 03.2021
- Managed a team of over 100 associates.
- Collaborated with Operations Managers to meet customer units per hour (UPH) targets
- Monitored age orders to ensure timely release of proper orders
- Oversaw primary inspections of trailers prior to loading for shipping
- Ensuring all safety work instructions are followed across all departments in the building
- Delivered inventory and quality reports to relevant stakeholders
- Prepared a daily labor plan for supervisors
- Supported and coached associates, tracking attendance and performance under Operations Manager's guidance
- Help develop a standardized training program for new hires
- Finds areas for continuous process improvement and makes recommendations
Education
Bachelor of Science -
Central Penn College
Lancaster, PA07-2021
Skills
- Pyramid WMS
- Manhattan WMS
- Swisslog WMS
- SeLect WMS
- Red Prairiee
- Kronos
- Employee scheduling
- Production planning
- Workflow optimization
- Team supervision
- Team leadership
- Safety training
- Equipment maintenance
- Data analysis
- Performance management
- Strategic thinking
- Verbal and written communication
- Interpersonal relations
- Conflict resolution
- Team motivation
Languages
Spanish
Native/ Bilingual
Certification
- PIT Certified
- HACCP Certified
- Food Safety
- 6 Sigma
Timeline
Shift Superintendent
Dutch Gold Honey
05.2025 - Current
Area Manager of Operations
Amazon
07.2023 - 05.2025
Operations Manager
Target
02.2022 - 06.2023
Systems Operations Manager
DHL Supply Chain
04.2021 - 02.2022
Operations Manager
Geodis
08.2018 - 03.2021
Bachelor of Science -
Central Penn College