Summary
Overview
Work History
Education
Skills
LANGUAGES
Affiliations
Timeline
Generic

Emmanuel Sorto

Imperial

Summary

Passionate and ambitious customer service professional with over 2 years of experience in fast-paced hospitality and retail environments. Known for delivering high-quality service, supporting team operations, and adapting quickly to meet customer needs and business demands.

Overview

3
3
years of professional experience

Work History

Busser

Outback Steakhouse
Fredericksburg
01.2023 - 04.2025
  • Cleared tables promptly to maintain cleanliness and readiness for guests.
  • Supported team members in managing high-volume customer traffic during peak hours.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.

Barista

Starbucks
Stafford
12.2023 - 01.2025
  • Greeted customers and processed orders for coffee, food items, and beverages.
  • Responded quickly and professionally to customer inquiries, enhancing service quality.
  • Maintained high standards of conduct to uphold company reputation.

Landscape Worker

Green Bay Landscaping LLC
Silver Spring
05.2024 - 08.2024
  • Collaborated with team members to complete landscaping projects efficiently.
  • Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
  • Removed debris from work sites after completion of each project.

Dog Daycare Attendant

A Dogs Day Out
Springfield
02.2022 - 06.2022
  • Supervised playgroups to ensure safe and engaging interactions among dogs.
  • Observed dog behavior to identify signs of stress or illness, reporting concerns promptly.
  • Engaged with pet owners to provide updates on their dog's activities and behavior.

Education

High School Diploma -

North Stafford
Stafford, Virgina
05-2024

Skills

  • Task management
  • Customer engagement
  • Service quality
  • Problem solving
  • Training and coaching
  • Effective communication
  • Time efficiency
  • Money handling
  • Team support
  • Adaptability

LANGUAGES

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional

Affiliations

Varsity Football Player, North Stafford High School (2019-2023)

Member, Hispanic Student Association (2022–2024)

Timeline

Landscape Worker

Green Bay Landscaping LLC
05.2024 - 08.2024

Barista

Starbucks
12.2023 - 01.2025

Busser

Outback Steakhouse
01.2023 - 04.2025

Dog Daycare Attendant

A Dogs Day Out
02.2022 - 06.2022

High School Diploma -

North Stafford

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Emmanuel Sorto