ERA CUMANI
Philadelphia
Summary
Motivated administrative professional with extensive experience in healthcare operations, patient scheduling, medical records, and billing. Proven track record supporting clinical teams, managing high-volume tasks, and delivering excellent patient service. Strong foundation in health science and a collaborative mindset geared toward growth roles in healthcare operations.
Overview
9
9
years of professional experience
Work History
Administrative Associate
Penn Medicine
01.2025 - Current
- Coordinate daily clinical schedules, patient intake, and physician support.
- Manage incoming records and ensure documentation is reviewed and filed.
- Verify insurance and referrals while ensuring pre-registration is complete.
- Apply accurate CPT coding for procedures and assist with billing workflows.
Medical Records Clerk
Penn Medicine
01.2022 - 01.2025
- Maintain HIPAA-compliant medical record systems.
- Retrieve and prepare documentation for providers and claims.
- Communicate with insurance and healthcare professionals to resolve documentation issues.
- Communicated with airport staff to ensure proper oxygen access and travel accommodations for patients.
- Coordinated with PECO to maintain patients' oxygen services during outages or financial hardship.
- Obtained compliance reports and worked with patients to manage FMLA documentation.
- Completed prior authorizations to assist clinical team, extending beyond standard role expectations.
Sales Associate
Spa
09.2022 - 02.2023
- Promoted spa services and products while maintaining scheduling flow.
- Provided personalized service and built strong client retention.
Assistant Manager
Slay Hair Studio
05.2021 - 08.2022
- Managed salon operations, budgeting, and inventory.
- Led marketing efforts and team development to increase client base.
Desk Clerk / Receptionist
Silvana Cumani DMD
05.2020 - 08.2020
- Scheduled appointments, processed billing, and maintained front desk operations.
- Provided patients with a positive and informed experience.
Intern
Rhodes Hospital
05.2017 - 08.2017
- Observed medical procedures and supported clinical operations.
- Engaged in data collection and healthcare communication with patients and families.
Education
Continuing Education - Health Sciences
Community College of Philadelphia
Philadelphia, PASkills
- Patient Scheduling
- Medical Records Management & HIPAA Compliance
- Insurance Verification
- Administrative Coordination & Workflow Optimization
- Customer Communication & Service Excellence
Languages
English
Albanian
Timeline
Administrative Associate
Penn Medicine
01.2025 - Current
Sales Associate
Spa
09.2022 - 02.2023
Medical Records Clerk
Penn Medicine
01.2022 - 01.2025
Assistant Manager
Slay Hair Studio
05.2021 - 08.2022
Desk Clerk / Receptionist
Silvana Cumani DMD
05.2020 - 08.2020
Intern
Rhodes Hospital
05.2017 - 08.2017
Continuing Education - Health Sciences
Community College of Philadelphia