Erendira DelaRosa
York,PA
Summary
Accomplished in enhancing patient and client experiences through roles such as a Physician Office Assistant at WellSpan Medical Group, I leverage expertise in medical office software proficiency and organizational skills. Recognized for improving patient flow by developing effective strategies, my approach combines meticulous attention to detail with a continuous learning attitude, significantly boosting satisfaction and efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Physician Office Assistant
WellSpan Medical Group
08.2023 - Current
- Developed strategies for improving patient flow through the clinic, leading to decreased wait times and increased satisfaction levels among patients.
- Coordinated referrals to specialists, optimizing patient access to specialized care.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Wellspan Internal Medicine-Apple Hill/St. Charles Way medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained accurate electronic health records to facilitate seamless information sharing among healthcare professionals.
- Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
- Trained new office staff members, fostering a supportive team environment and promoting best practices in patient care.
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Hotel Front Desk Clerk
Comfort Inn & Suites
07.2015 - 08.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Stored guest valuables in safe and individual boxes for security.
- Enforced policies and procedures to increase efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.
Cafeteria Assistant
York Academy Regional Charter School
11.2017 - 05.2018
- Cleaned and sanitized surfaces, tools and equipment.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Provided exemplary service to students, staff, and visitors.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Monitored dining room inventory and replenished as necessary.
- Established rapport with students, teachers, and staff by providing friendly and attentive service.
- Delivered exceptional cafe experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed needs.
Professional Tax Preparer
Jackson Hewitt
01.2015 - 04.2017
- Assisted clients in resolving IRS notices and audits by providing expert advice and timely communication.
- Implemented efficient record-keeping systems that improved accuracy and accessibility of clients'' financial information during the tax preparation process.
- Ensured error-free calculations by conducting rigorous reviews before submitting completed forms.
- Successfully resolved client disputes with the IRS by providing detailed documentation, negotiating on their behalf, and ensuring a fair resolution.
- Streamlined the tax filing process for clients by utilizing advanced tax software and ensuring accurate data entry.
- Established long-term relationships with clients based on trust, expertise, professionalism, attention to detail.
- Reduced client audit risk by thorough verification of income, deductions, and credits on tax returns.
- Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
- Maximized client refunds with diligent identification of applicable deductions and credits.
- Managed multiple deadlines effectively to ensure timely submission of all client tax returns.
- Assessed client tax situations to determine best filing options.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Calculated estimated tax payments for clients.
- Identified potential audit red flags to minimize risk of IRS audits.
- Collaborated with colleagues to share best practices, enhancing overall team performance.
Education
GED -
York County Technical School
York, PA04.2004
Skills
- HIPAA Compliance Understanding
- Organizational proficiency
- Teamwork orientation
- Payment handling
- Multi-Line Phone Systems
- Auditing
- Problem-solving skills
- Reliability and punctuality
- Workflow Optimization Techniques
- Insurance Verification
- Medical Terminology
- Appointment Scheduling
- Correspondence Management
- Records Management
- Detail Oriented
- Verbal/written communication
- Many more skills
References
Bluette Torres - (717) 510-3672
Carolyn Beard - (717) 809-7096
Chandell Rivera-(717)683-8095
More References available upon request.
Timeline
Physician Office Assistant
WellSpan Medical Group
08.2023 - Current
Cafeteria Assistant
York Academy Regional Charter School
11.2017 - 05.2018
Hotel Front Desk Clerk
Comfort Inn & Suites
07.2015 - 08.2023
Professional Tax Preparer
Jackson Hewitt
01.2015 - 04.2017
GED -
York County Technical School
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