Summary
Overview
Work History
Education
Skills
Timeline
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Eric Crosby

Malvern

Summary

Dynamic Site Supervisor at Ricoh USA with proven expertise in project management and workflow coordination. Enhanced operational efficiency through effective team leadership and quality control, ensuring high standards in service delivery. Skilled in equipment maintenance, I consistently maintained customer satisfaction while managing office supply logistics and safety compliance.

Overview

27
27
years of professional experience

Work History

Site Supervisor

Ricoh USA
West Chester
01.2019 - 06.2025
  • Office services manager for a customer account
  • Coordinated workflow among team members to enhance project efficiency.
  • Ordered office supplies through customer account
  • Logged in and delivered accountable mail: UPS, FedEx, Amazon, DHL
  • Responsible for bindery work: laminating, GBC binding, cutting
  • Responsible for picking up customers' mail from the post office, processing outgoing U.S. mail, and certified mail.
  • Maintained customer printer fleet

Customer Account Associate

Xerox
Wilmington
10.1998 - 08.2018
  • Maintained and operated high volume printers for maximum efficiency and production.
  • Completed customers' work and reviewed for quality and accuracy
  • Provided minor maintenance and repair on printers
  • Mailed out completed work to customers' off-site buildings
  • Ordered supplies as needed

Education

Associate of Arts - Communication

Penn State University
Media, PA
06-1989

Skills

  • Project management
  • Equipment maintenance
  • Quality control
  • Workflow coordination
  • Office supply management
  • Customer service
  • Team leadership
  • Safety compliance

Timeline

Site Supervisor

Ricoh USA
01.2019 - 06.2025

Customer Account Associate

Xerox
10.1998 - 08.2018

Associate of Arts - Communication

Penn State University

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Eric Crosby