Eric Jones
Philadelphia
Summary
Compassionate health and community services professional with experience supporting youth, families, and adults through care coordination, recovery-focused coaching, community outreach, and life skills development. Skilled in building trust with diverse populations, conducting assessments, developing individualized action plans, and connecting individuals to healthcare and community resources. Experienced collaborating with interdisciplinary teams to improve behavioral health outcomes, promote wellness, and support long-term stability, Strong communication, documentation, and relationship-building skills with a commitment to person-centered care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Coach(Integrated Health Coach)
Vanna Health
Philadelphia, PA
05.2025 - Current
- Build trusting relationships with members experiencing behavioral health challenges through in-person community outreach, home visits, phone calls, text messaging, and ongoing engagement.
- Partner with clinicians, care teams, and community providers to support members in achieving individualized recovery and wellness goals.
- Assist members in developing action plans focused on behavioral health, physical health, housing stability, employment, education, and community integration.
- Provide coaching and support that promotes self-determination, recovery, resilience, and long-term wellness.
- Monitor member progress, document interactions, and communicate updates to interdisciplinary care teams.
- Connect members with healthcare, behavioral health, social service, and community-based resources to address barriers to care.
Cua Life Skills Coach
Asociacion Puertorriquenos En Marcha (APM)
Philadelphia, PA
04.2023 - 05.2025
- Delivered individualized coaching, life skills education, and supportive services to youth and families within home, school, and community settings.
- Conducted assessments using the Casey Life Skills Assessment to identify strengths, needs, and developmental goals.
- Developed individualized service plans to support family stabilization, youth development, and successful transitions to adulthood.
- Provided education on budgeting, housing readiness, employment preparation, communication skills, self-care, and independent living.
- Collaborated with caregivers, educators, community organizations, and service providers to improve client outcomes.
- Facilitated group workshops and educational programming for youth participating in after-school and workforce readiness programs.
Assistant Manager
Insomnia Cookies
Philadelphia, PA
09.2022 - 04.2023
- Supported crew by maintaining operations during each shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards & procedures, and assisting in the training and coaching of team members
- Managed tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
- Managed banking and cash handling for each shift including deposits.
- Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
Community Organizer/Assistant Field Director
Working America, AFL-CIO
Philadelphia, PA
05.2022 - 10.2022
- Developing and supervising a team of Canvassers, committed to meeting Working America's ambitious goals to advance economic justice for workers
- Conduct field evaluations of canvass staff to ensure quality organizing
- Set up for canvass teams and coordinate turf
- Knowledge of local and global political and economical issues
- Oversee organizational vehicle upkeep and maintenance.
Shift Supervisor
CVS Health
Philadelphia, PA
10.2021 - 05.2022
- Served in an assistant manager role to provide leadership for the store and its staff
- Was responsible for the completion of all opening or closing procedures
- Supervised staff through assigning, directing and following up on all store activities
- Responsible for store money management duties including; counting & verifying register drawers, conducting safe audits, and processing vendor invoices.
Education
Bachelor of Arts - Criminal Justice/ Psychology
Temple University
Philadelphia, PA05-2022
Skills
- MS Office 365
- Social Media Marketing
- Canva Proficient
- Public Speaking & Presentations
- Data Entry & Record Management
- Care Coordination
- Motivational Interviewing
- Wellness Planning
- Client Advocacy
- Crisis De-escalation
Accomplishments
- Community Impact Award Recipient (2019)
- Work Ready Program Facilitator (2023)
- Community Meal Distribution Worker (2020)
- Feed The Needy Community Service Project (2019)
- Published Author (2020)
- College Leadership Program Graduate (2019)
- Creative Writing Club Member (2022)
Certification
CPR
Timeline
Behavioral Health Coach(Integrated Health Coach)
Vanna Health
05.2025 - Current
Cua Life Skills Coach
Asociacion Puertorriquenos En Marcha (APM)
04.2023 - 05.2025
Assistant Manager
Insomnia Cookies
09.2022 - 04.2023
Community Organizer/Assistant Field Director
Working America, AFL-CIO
05.2022 - 10.2022
Shift Supervisor
CVS Health
10.2021 - 05.2022
Bachelor of Arts - Criminal Justice/ Psychology
Temple University