Eric Kiley
Summary
Motivated professional with expertise in customer service and sales, skilled at building strong client relationships and identifying customer needs. Proven strengths in communication and interpersonal skills, consistently delivering superior service and creating positive customer experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Developer
Sauers Snow & Ice Management
01.2022 - Current
- Collaborated with company departments to create strategies that maximized opportunities from emerging customer and market trends, driving revenue growth.
- Negotiated and executed client contracts averaging $100,000, ensuring value alignment and long-term partnerships.
- Introduced clients to industry-leading snow removal technologies, enhancing customer satisfaction through tailored, top-tier service.
- Prospected and engaged new leads via phone, email, and face-to-face meetings, expanding the customer base.
- Consistently achieved sales targets by building and nurturing strong client relationships, contributing to sustainable growth.
Key Business Manager / Key Account Manager
Reico Kitchen And Bath
01.2018 - 01.2022
- Generated sales leads and managed retail and builder projects, from initial client contact through design execution and billing.
- Collaborated with contractors and builders to complete designs using 2020/CAD software, coordinate product orders, and schedule timely deliveries.
- Engaged customers by offering tailored solutions, selling fixtures and accessories, and ensuring positive client experiences throughout the sales cycle.
- Directed interior design phases across conceptual, schematic, design development, and construction document stages.
- Achieved an average monthly sales volume of $150,000.
Assistant General Manager
Conshohocken Brewing Company
01.2017 - 01.2018
- Assisted in the successful launch of a new brewery, contributing to foundational operations and brand establishment.
- Recruited, trained, and onboarded 50+ employees in software and product knowledge, ensuring team consistency in customer service.
- Developed and maintained detailed beer and liquor sales reports to track inventory, reducing product loss and optimizing profitability.
FOH Manager
Iron Hill Brewery
01.2009 - 01.2017
- Supervised a team of 60+ FOH & BOH employees weekly, ensuring adherence to company standards and safety protocols.
- Acted as Safety Representative, conducting monthly facility walkthroughs to verify compliance with company policies, regulations, and food safety guidelines.
- Engaged with 1,000+ guests weekly, creating a positive customer experience
Education
Misericordia University
Dallas, PAMontgomery County Fire Academy
Conshohocken, PACertification
- National and state registered volunteer firefighter
- 2020 CAD design
- Building Construction
- RAMP & ServSafe
Timeline
Business Developer
Sauers Snow & Ice Management
01.2022 - Current
Key Business Manager / Key Account Manager
Reico Kitchen And Bath
01.2018 - 01.2022
Assistant General Manager
Conshohocken Brewing Company
01.2017 - 01.2018
FOH Manager
Iron Hill Brewery
01.2009 - 01.2017
Misericordia University
Montgomery County Fire Academy
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