Eric Ortiz Morales
Summary
Experienced with managing customer check-ins and ensuring seamless experience. Utilizes excellent communication and problem-solving skills to address customer concerns and streamline operations. Knowledge of maintaining high service standards and effective teamwork in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Check-in Agent
Panama Cruise Terminal, Colon2000
2022.12 - 2024.04
Provide information on boarding procedures and ship facilities and maintain high standards of customer service and professionalism.
Luggage Agent
Panama Cruise Terminal, Colon2000
2022.12 - 2024.04
Implemented inventory controls for efficient luggage storage and assisted in resolving lost or misplaced items.
Host
Panama Cruise Terminal, Colon2000
2022.12 - 2024.04
Improved guest satisfaction by welcoming visitors and providing exceptional service.
Education
Associate of Engineering - Nautical Engineering in Navigation
International Maritime University of Panama
La Boca, Ancón2027-12
Bachelor of Science And Letters. -
Adventist Bilingual School of David
David, Chiriquí2019-12
Skills
- Stress tolerance
- Information assistance
- Strong interpersonal skills
- Multitasking Abilities
- Continuous improvement
- Customer service
Accomplishments
- Leader of the Robotics Club at UMIP
- DynEd certification in English fluency
- Research Project Training STEM Beyond the Borders
- Participation in the National Robotics Competition Committee-Dual Side
- Advanced English certified by the Maritime Language center Of UMIP
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Check-in Agent
Panama Cruise Terminal, Colon2000
2022.12 - 2024.04
Luggage Agent
Panama Cruise Terminal, Colon2000
2022.12 - 2024.04
Host
Panama Cruise Terminal, Colon2000
2022.12 - 2024.04
Associate of Engineering - Nautical Engineering in Navigation
International Maritime University of Panama
Bachelor of Science And Letters. -
Adventist Bilingual School of David