Eric Ortiz Morales
Summary
Experienced with managing customer check-ins and ensuring seamless experience. Utilizes excellent communication and problem-solving skills to address customer concerns and streamline operations. Knowledge of maintaining high service standards and effective teamwork in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Check-in Agent
Panama Cruise Terminal, Colon2000
12.2022 - 04.2024
Provide information on boarding procedures and ship facilities and maintain high standards of customer service and professionalism.
Luggage Agent
Panama Cruise Terminal, Colon2000
12.2022 - 04.2024
Implemented inventory controls for efficient luggage storage and assisted in resolving lost or misplaced items.
Host
Panama Cruise Terminal, Colon2000
12.2022 - 04.2024
Improved guest satisfaction by welcoming visitors and providing exceptional service.
Education
Associate of Engineering - Nautical Engineering in Navigation
International Maritime University of Panama
La Boca, Ancón12-2027
Bachelor of Science And Letters. -
Adventist Bilingual School of David
David, Chiriquí12-2019
Skills
- Stress tolerance
- Information assistance
- Strong interpersonal skills
- Multitasking Abilities
- Continuous improvement
- Customer service
Accomplishments
- Leader of the Robotics Club at UMIP
- DynEd certification in English fluency
- Research Project Training STEM Beyond the Borders
- Participation in the National Robotics Competition Committee-Dual Side
- Advanced English certified by the Maritime Language center Of UMIP
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Check-in Agent
Panama Cruise Terminal, Colon2000
12.2022 - 04.2024
Luggage Agent
Panama Cruise Terminal, Colon2000
12.2022 - 04.2024
Host
Panama Cruise Terminal, Colon2000
12.2022 - 04.2024
Associate of Engineering - Nautical Engineering in Navigation
International Maritime University of Panama
Bachelor of Science And Letters. -
Adventist Bilingual School of David
Similar Profiles
VELKYS CECILIA CHIARI ORTIZVELKYS CECILIA CHIARI ORTIZ
Planning Strategist (In Training) at PSA Panama International TerminalPlanning Strategist (In Training) at PSA Panama International Terminal
Min FungMin Fung
Project Manager at PSA Panama International TerminalProject Manager at PSA Panama International Terminal
Kristhina VargasKristhina Vargas
HSE Coordinator at Liebherr Panama - Minera PanamaHSE Coordinator at Liebherr Panama - Minera Panama