Summary
Overview
Work History
Skills
Certification
References
Additional Information - Summary
Timeline
Generic
ERIC PETERSON

ERIC PETERSON

Mount Pocono

Summary

Automotive Collision Professional with over two decades of expertise in collision repair and automotive refinishing, adept at leveraging Lean Six Sigma and quality control techniques to drive operational excellence. Proficient in advanced diagnostic systems and data analysis, ensuring optimal repair outcomes and enhancing customer satisfaction. Passionate about fostering innovation and continuous improvement within the automotive industry.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Managed Repair Representative

Progressive Insurance
Allentown
01.2025 - Current
  • Serve as primary liaison between customers, body shops, and internal claims teams to coordinate vehicle repairs within Progressive’s Managed Repair Network (MRN).
    • Verify coverage, review repair estimates, and ensure compliance with company guidelines, OEM procedures, and industry standards.
    • Conduct on-site and virtual inspections to assess damage, validate repair quality, and approve supplemental estimates.
    • Negotiate repair scope and costs with repair facilities while maintaining strong vendor relationships.
    • Monitor repair progress, resolve delays, and address disputes to expedite claim resolution and vehicle delivery.
    • Educate customers on repair process, timelines, and coverage to promote transparency and trust.
    • Utilize claims management systems to document interactions, track KPIs, and ensure adherence to service-level agreements.
  • Assisted in developing procedures for improved efficiency of managed repair operations.

Assistant General Manager-Production

Vive Collision
Nutley
01.2024 - 12.2024
  • Optimize shop floor production, ensuring adherence to SOPs and quality control standards, including post-repair vehicle scans and ADAS calibrations.
  • Meticulously track QC failures, identifying areas for improvement within a lean management environment to enhance operational efficiency.
  • Coordinate production schedules across multiple systems, facilitating seamless communication between departments to meet deadlines consistently.
  • Monitor KPIs, customer satisfaction scores, and productivity metrics, driving continuous improvement through data-driven decision-making.
  • Analyze QC data to identify improvement areas, driving operational efficiency and enhancing product quality across multiple production lines.
  • Streamline production processes, resulting in measurable improvements in on-time delivery and customer satisfaction scores.
  • Foster interdepartmental communication, aligning production schedules with customer needs and ensuring timely project completion.
  • Implement lean management principles, optimizing shop floor operations and integrating advanced vehicle scanning and ADAS calibration procedures.
  • Analyze production data to identify bottlenecks, implementing targeted improvements that boost operational efficiency and product quality.

Collision Technician-Tactical Response Team

Tesla Inc.
King of Prussia
01.2022 - 01.2024
  • Spearheaded structural EV repairs, integrating cutting-edge techniques while adhering to Tesla's stringent quality standards and leveraging advanced management systems.
  • Facilitated seamless communication across departments, ensuring cohesive workflow and optimal repair outcomes for customer vehicles.
  • Led Tactical Response Team initiatives, driving operational excellence in new site openings and fostering a culture of continuous improvement.
  • Mastered diverse Tesla management systems, expertly navigating complex issues through meticulous research and data analysis.
  • Mentored new technicians on Tesla production processes, cultivating a positive work environment and promoting dedication to excellence.
  • Optimized EV repair processes through data-driven analysis, enhancing efficiency and reducing turnaround time for customer vehicles.
  • Fostered cross-functional teamwork, streamlining communication channels to ensure seamless workflow and superior repair outcomes.

Collision Technician/Automotive Refinishing

City of Philadelphia - Office of Fleet Management
Philadelphia
01.2015 - 01.2022
  • Analyzed complex damage patterns, devising optimal repair strategies to minimize downtime and maximize resource efficiency.
  • Coordinated with cross-functional teams, integrating repair plans into asset management systems for enhanced fleet oversight.
  • Streamlined repair processes, reducing vehicle downtime and optimizing fleet operational efficiency through data-driven decision-making and strategic planning.
  • Pioneered advanced painting techniques, elevating vehicle aesthetics and durability while minimizing environmental impact through eco-friendly materials and methods.
  • Implemented cost-effective repair strategies, balancing quality and resource utilization to maximize fleet performance and longevity within budget constraints.
  • Fostered interdepartmental synergy, aligning repair plans with asset management goals to enhance overall fleet oversight and operational transparency.
  • Conducted meticulous damage assessments, developing tailored repair solutions that addressed both immediate concerns and long-term vehicle integrity.

Service Writer/Office Manager

Pine Valley Auto Repair
Philadelphia
01.2011 - 01.2016
  • Implemented effective problem-solving for collision repairs, improving service delivery.
  • Enhanced customer service experience through detailed vehicle maintenance and repair coordination.
  • Streamlined office processes, reducing appointment scheduling time and improving customer satisfaction through efficient service coordination.
  • Optimized repair estimation accuracy, leading to improved profitability and customer trust in service recommendations.
  • Fostered seamless communication between technicians and customers, facilitating smooth workflow and enhancing overall service experience.

Collision Technician/ Automotive Refinishing

Del Aire Auto Body and Service Center
Philadelphia
01.2002 - 01.2007
  • Performed collision repairs, enhancing vehicle safety and aesthetics.
  • Gained expertise in welding, electrical, and engine repairs.
  • Executed auto refinishing, achieving high-quality finishes.
  • Improved repair efficiency through detailed problem-solving.
  • Enhanced customer satisfaction with precise detailing.
  • Led collision repair projects, mastering welding and electrical systems.
  • Implemented efficient refinishing techniques, enhancing vehicle aesthetics and customer satisfaction.

Skills

  • Collision Repair
  • Customer Service
  • Management
  • Lean Six Sigma
  • Microsoft Office
  • Welding
  • Automotive Refinishing
  • ADAS Calibrations
  • Quality Control
  • Team Leadership
  • Problem Solving
  • Process Optimization
  • Conflict Resolution
  • Claims Management

Certification

  • ASE Master Collision Repair Technician, 12/31/24
  • ASE Certified Collision Repair Estimator, 12/31/24
  • PA Licensed Vehicle Physical Damage Appraiser, 915495
  • Lean Six Sigma Green Belt Certification, 01/01/24

References

Available upon request

Additional Information - Summary

Automotive Collision Professional with over two decades of expertise in collision repair and automotive refinishing, adept at leveraging Lean Six Sigma and quality control techniques to drive operational excellence.

Timeline

Managed Repair Representative

Progressive Insurance
01.2025 - Current

Assistant General Manager-Production

Vive Collision
01.2024 - 12.2024

Collision Technician-Tactical Response Team

Tesla Inc.
01.2022 - 01.2024

Collision Technician/Automotive Refinishing

City of Philadelphia - Office of Fleet Management
01.2015 - 01.2022

Service Writer/Office Manager

Pine Valley Auto Repair
01.2011 - 01.2016

Collision Technician/ Automotive Refinishing

Del Aire Auto Body and Service Center
01.2002 - 01.2007

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ERIC PETERSON