Summary
Overview
Work History
Education
Skills
Affiliations
Professional Awards
Timeline
Generic

Eric Pfeiffer

Red Lion

Summary

Proactive leader adept at team management, planning ahead to prevent complications and troubleshoot potential issues for reliable equipment and top-notch product delivery. Committed to continuous learning and professional growth through knowledge. Proficient in advanced technical applications and system integration, excelling at resolving complex issues and fostering client relationships in fast-paced environments.

Overview

21
21
years of professional experience

Work History

System Support Manager

NEP Specialty Capture / Broadcast Sports Intl.
01.2024 - Current
  • Negotiated contracts with vendors, securing favorable terms for hardware, software, and service agreements.
  • Managed cross-functional teams to ensure seamless integration of new technologies into existing systems.
  • Enhanced customer satisfaction with prompt resolution of technical issues.
  • Proactively identified opportunities for process improvements that led to increased operational efficiency.

Field Application Engineer

Broadcast Sports Intl.
01.2019 - 01.2024
  • Liaison between the Engineering and Remote Operations departments to identify and resolve issues pertaining to custom built equipment
  • Analyze customer requirements and recommend different products and approaches to meet their needs
  • Assist in preparing documentation on the operation and installation of custom-built specialized transmission systems
  • Troubleshoot and document equipment issues to facilitate engineering change requests
  • Test and document new hardware and software releases
  • Assist in the planning and design of remote television production mobile units
  • Collaborate with manufacturing and purchasing departments in building new equipment
  • Act as an Engineer in Charge of remote events when needed.

Engineer in Charge

Broadcast Sports Inc.
01.2012 - 01.2019
  • Managed crew of five to twenty + employees in remote environments
  • Interfaced and become the onsite point of contact with clients
  • Coordinated wireless frequency usage (SBE, FCC, Local Affiliates)
  • Organized and planned travel for crewmembers
  • Administered quality control of all signals coming and going from remote production mobile units
  • Operated and maintained all equipment within mobile production units
  • Troubleshooted and repaired electrical equipment
  • Documented measurements using various types of test equipment (OTDR, Spectrum Analyzer, VNA, WFM)
  • Surveyed event locations for microwave receive site placement
  • Compiled FAA studies when necessary
  • Composed technical reports to assist and familiarize co-worker with events

Lead Technician

Broadcast Sports Inc.
01.2008 - 01.2012
  • Delegated required tasks to field technicians
  • Deployed and monitored diverse networks including LAN, fiber optic, coaxial, and microwave
  • Assisted EIC with operation of production trailer
  • Aided in documentation of measurements from numerous types of test equipment (OTDR, Spectrum Analyzer, VNA, WFM)
  • Oversaw troubleshooting and repaired electrical equipment

RF Field Technician

Broadcast Sports Inc.
01.2006 - 01.2008
  • Programmed wireless transmitters with designated frequencies
  • Assisted reporters and cameramen with their wireless equipment
  • Supported the setup of telecommunications networks (LAN, Fiber, Microwave)
  • Troubleshoot and repaired electrical equipment

Journeyman Carpenter

Kinsley Construction Inc.
01.2004 - 01.2006
  • Operated and maintained heavy equipment such as backhoe, skid steer, and all-terrain forklift
  • Assisted in planning, scheduling, and execution of building tasks related to the framing of residential and commercial structures.
  • Surveyed building layout using transits while applying trigonometric functions
  • Maintained and practiced expected safety standards

Education

Master of Science - Engineering Management

Pennsylvania State University
12-2024

Bachelor of Science - Electromechanical Engineering

Pennsylvania State University

Associate in Engineering - Mechanical Engineering Technology

Pennsylvania State University

Associate in Engineering - Electrical Engineering Technology

Pennsylvania State University

Journeymen Certificate - Carpentry

Kinsley Education Center
York, Pa.

Skills

  • Training and mentoring
  • Network configuration
  • Hardware troubleshooting
  • Sales support
  • Cross-functional communication
  • Verbal and written communication
  • Customer support
  • Strong analytical mind
  • Team building
  • Agile project management
  • End-user training
  • Application testing

Affiliations

  • Society of Broadcast Engineers
  • Institute of Electrical and Electronics Engineers

Professional Awards

Emmy Award - The Masters – CBS - 2019 Technical Team Remote - Technical Supervisor

Timeline

System Support Manager

NEP Specialty Capture / Broadcast Sports Intl.
01.2024 - Current

Field Application Engineer

Broadcast Sports Intl.
01.2019 - 01.2024

Engineer in Charge

Broadcast Sports Inc.
01.2012 - 01.2019

Lead Technician

Broadcast Sports Inc.
01.2008 - 01.2012

RF Field Technician

Broadcast Sports Inc.
01.2006 - 01.2008

Journeyman Carpenter

Kinsley Construction Inc.
01.2004 - 01.2006

Master of Science - Engineering Management

Pennsylvania State University

Bachelor of Science - Electromechanical Engineering

Pennsylvania State University

Associate in Engineering - Mechanical Engineering Technology

Pennsylvania State University

Associate in Engineering - Electrical Engineering Technology

Pennsylvania State University

Journeymen Certificate - Carpentry

Kinsley Education Center

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Eric Pfeiffer