Eric Rissmiller
Boyertown
Summary
Dynamic and results-oriented professional with extensive experience at Comcast, specializing in LAN and WAN networks. Demonstrated expertise in troubleshooting and wireless communication installations, enhancing operational efficiency and customer satisfaction. Skilled in fostering teamwork and professional development, achieving significant improvements in productivity and technical support.
Experienced with communication system installation and maintenance, ensuring seamless functionality. Uses advanced diagnostic techniques to identify and resolve issues efficiently. Strong understanding of customer support and project management, ensuring reliable communication solutions.
Overview
30
30
years of professional experience
Work History
Communications Technician 5
Comcast, Xfinity
03.2007 - Current
- Followed standards and procedures to maintain safe work environment.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades.
- Tested equipment using various tools such as standard hand tools and network diagnostic tools.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Expedited problem resolution through diagnostics and root cause analysis techniques applied to various communication issues.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness.
- Installed and maintained systems and analyzed users' needs.
- Accurately read, understood and carried out written instructions.
- Collaborated with team members to complete complex projects on time.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
Production Manager
Servpro of Western Lehigh County
04.2002 - 03.2007
- Resolved issues quickly to maintain goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Analyzed production data and prepared reports for senior management.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
- Evaluated employee performance and provided feedback and training as needed.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
- Streamlined communication between departments, improving project coordination and on-time delivery rates.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
- Led effort to achieve industry certifications, boosting company credibility and opening new market opportunities.
- Led training programs for production staff, enhancing skill levels and efficiency.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Monitored team budgets to keep projects on task and avoid waste.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
Professional Security Officer
Professional Security Bureau
09.1994 - 09.2001
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Managed access control systems for secure areas, preventing unauthorized entry and protecting valuable assets.
- Investigated suspicious activity, deterring potential criminal behavior and maintaining a secure environment.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
- Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
- Maintained accurate records of daily activities and incident reports, contributing to an organized security operation.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Ensured smooth traffic flow within parking lots by enforcing designated parking rules and regulations.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
GED -
Phillipsburg High School
Phillipsburg, NJ04-1989
Skills
- LAN and WAN networks
- Troubleshooting
- Wireless communication installations
- System installation
- Equipment installation and maintenance
- Technical training
- Wireless communications
- Field installation
- High-speed internet installation
Timeline
Communications Technician 5
Comcast, Xfinity
03.2007 - Current
Production Manager
Servpro of Western Lehigh County
04.2002 - 03.2007
Professional Security Officer
Professional Security Bureau
09.1994 - 09.2001
GED -
Phillipsburg High School
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