Eric Sherer
Parryville
Summary
Dynamic retail professional with extensive experience at Kmart Corporation and Lowe's, excelling in customer service and team supervision. Proven track record in enhancing operational efficiency and resolving complaints effectively. Skilled in training and mentoring staff, while implementing inventory management strategies to optimize stock availability and drive sales growth.
Overview
28
28
years of professional experience
Work History
Front End Supervisor
Lowes Home Improvment
05.2020 - Current
- Supervised daily operations to ensure optimal team performance and customer satisfaction.
- Trained staff on product knowledge and effective merchandising techniques.
- Implemented inventory management processes to enhance stock accuracy and availability.
- Resolved customer inquiries and complaints promptly, reinforcing positive shopping experiences.
- Conducted regular performance evaluations, providing feedback to foster employee growth and development.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Store Manager
Kmart Corporation
03.2015 - 12.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Managed inventory levels, implementing strategies to reduce shrinkage and optimize stock availability.
- Analyzed sales data to identify trends, driving promotional efforts and maximizing revenue opportunities.
- Developed and executed scheduling plans to ensure adequate staffing during peak hours.
- Evaluated employee performance, providing constructive feedback to foster professional growth and accountability.
- Led team meetings focused on strategic initiatives to boost store performance and employee engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Kmart Corporation
12.1997 - 02.2015
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels through effective stock management and replenishment strategies.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Developed sales plans to drive revenue growth while maintaining operational efficiency.
- Implemented visual merchandising standards to improve product presentation and customer engagement.
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
High School Diploma - Business And Accounting Was My Main Focus of Study
Lehighton High School
Lehighton, PA06.2000
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Listening skills
- Staff supervision
- Team supervision
- Employee motivation
- Training and mentoring
Timeline
Front End Supervisor
Lowes Home Improvment
05.2020 - Current
Store Manager
Kmart Corporation
03.2015 - 12.2019
Assistant Store Manager
Kmart Corporation
12.1997 - 02.2015
High School Diploma - Business And Accounting Was My Main Focus of Study
Lehighton High School