Summary
Overview
Work History
Education
Skills
Timeline
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Eric Stotler

Berwick

Summary

Store Manager with extensive experience in customer service and problem-solving. Proven track record of maximizing sales and enhancing customer relations through effective team management and strategic inventory control. Recognized for implementing initiatives that improved operational efficiency and fostered a positive shopping environment.

Overview

10
10
years of professional experience

Work History

Store Manager

ALDI
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain a positive relationships with our shoppers.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard operating procedures.
  • Created weekly schedules and set store budget to ensure proper staffing and inventory levels.
  • Participated in implementing major company initiatives and projects to increase growth and efficiency.

Assistant Store Manager

ALDI
10.2021 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Managed store when store manager was absent.

Assistant Produce Manager

Weis Markets
10.2019 - 10.2021
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
  • Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.

Break Leader and Games Attendant

Knoebels Amusement Resort
07.2015 - 10.2019
  • Ran a section of games on a daily basis.
  • Ensured proper stocking of game prizes including retrieving stock from the Game Department warehouse.
  • Participated in the end of season game warehouse inventory.
  • Maintained proper cash control procedures when distributing change to game attendants.
  • Recorded daily game counts.
  • Participated in the training of new members of the department.

Education

Business Management

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05-2019

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

ALDI
08.2023 - Current

Assistant Store Manager

ALDI
10.2021 - 08.2023

Assistant Produce Manager

Weis Markets
10.2019 - 10.2021

Break Leader and Games Attendant

Knoebels Amusement Resort
07.2015 - 10.2019

Business Management

Bloomsburg University of Pennsylvania

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Eric Stotler