Eric Williams
Malvern
Summary
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Feeder Division Manager
UPS
01.2018 - Current
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Built relationships with customers and community to establish long-term business growth.
- Volunteered with multiple Business Resource Groups to give back to the community
- Compiled and analyzed data to determine approaches to improve performance.
Feeder On Road Manager
UPS
03.2018 - 01.2022
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Organized and attended industry events for talent and client promotion.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Fostered relationships with industry professionals for future connections.
Feeder On Road Supervisor
UPS
06.2014 - 03.2018
- Motivated workers to exceptional performance through implementation of new strategies.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Feeder Dispatch Specialist
UPS
07.2009 - 02.2014
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
Human Resources Specialist
UPS
06.2008 - 06.2009
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
IPLD Specialist
UPS
02.2002 - 06.2008
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Training Supervisor
UPS
03.1998 - 02.2002
- Assessed new employee skills and strengths to provide customized training.
- Collaborated with company leaders and department managers to determine training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Updated employees with latest policies, procedures and compliance standards.
P/T Supervisor/Package Handler
UPS
10.1993 - 02.1998
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZ06.2026
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.1992
Skills
- Networking Events
- Corporate Social Responsibility
- Cross-Channel Marketing
- Performance Improvement
- Strategic Planning
- Staff Motivation
- Performance Management
- Policy and Procedure Improvement
Certification
- Driver Training School, UPS - June 2014 - Current
Timeline
Feeder On Road Manager
UPS
03.2018 - 01.2022
Feeder Division Manager
UPS
01.2018 - Current
Feeder On Road Supervisor
UPS
06.2014 - 03.2018
Feeder Dispatch Specialist
UPS
07.2009 - 02.2014
Human Resources Specialist
UPS
06.2008 - 06.2009
IPLD Specialist
UPS
02.2002 - 06.2008
Training Supervisor
UPS
03.1998 - 02.2002
P/T Supervisor/Package Handler
UPS
10.1993 - 02.1998
No Degree - Business Management
University of Phoenix
High School Diploma -
Abraham Lincoln High School
Similar Profiles
Michael SellMichael Sell
Revenue Recovery Supervisor at UPSRevenue Recovery Supervisor at UPS
Alisa DoughertyAlisa Dougherty
Hub Supervisor at UPSHub Supervisor at UPS
Jayden CarrJayden Carr
Package Handler at UPSPackage Handler at UPS