Erica Crosson
Hummelstown
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
10
10
years of professional experience
Work History
Energy Assistance Worker
Commonwealth of pa
Harrisburg
10.2024 - Current
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Reviewed gathered information to assess or detect issues.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Responded to emergency situations and provided crisis support.
- Educated families on how best to manage their utility bills.
- Provided support, counseling and referrals to clients in crisis situations.
- Advised on policy development and assisted in community program implementation.
Data Entry Clerk
Weis
Harrisburg
07.2024 - Current
- Maintains meticulous records by verifying and entering data with high accuracy, ensuring the integrity of organizational information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Ordered drugs from wholesalers as needed, and maintained records of incoming shipments.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted in the development and implementation of security policies and procedures.
- Monitored CCTV systems to ensure safety and security of premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Loan Officer/Help Desk Technician
PSECU
Remote
03.2023 - 09.2024
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Performed data entry into computerized databases for tracking purposes.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Verified the accuracy of loan documents prior to approval.
- Analyzed financial information, including income, assets, liabilities, and credit history of applicants.
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
- Documented investigative findings in reports.
- Provided friendly and professional assistance to employees, visitors and customers.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Reported safety hazards for remediation response.
- Participated in regular training sessions on emerging threats related to online security and digital payment methods.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
Help Desk Analyst
U.S Retirement Partners (USRBP)
Remote
10.2019 - 03.2023
- Delivered Tier 1 IT support, resolving basic end-user troubleshooting and desktop issues, enhancing overall staff productivity.
- Created knowledge base articles for frequently asked questions by customers.
- Assisted customers with basic software and hardware setup and configuration.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted performance reviews of all personnel working at the help desk.
- Monitored help desk tickets daily to ensure timely resolution of customer requests.
Supervisor
Hershey Entertainment & Resorts
Hershey
03.2016 - 08.2019
- Led team initiatives to streamline workflow processes, resulting in sustained team productivity and efficiency.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Pharmacy Technician
Steelton Pharmacy & Gift
Steelton
03.2015 - 07.2018
- Managed patient interactions to gather essential prescription data and facilitate pharmacist consultations, ensuring accurate communication of medical needs.
- Received payment from customers and processed credit card transactions when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Organized work areas so that everything was easily accessible when needed.
Education
Trade - Computer Networking & Security
Central Penn College
Summerdale, PA05-2024
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PA06-2019
Skills
- Data accuracy
- Document preparation
- Customer service-oriented
- Administrative support specialist
- Quality Assurance
- Information security
- Data entry
- LAN and WAN control
- Networking
- Microsoft Word
- First Aid/CPR
- Customer service
- Multitasking
- Written communication
- Network troubleshooting
- Database Administration
- Cloud Management
- Hardware Diagnostics
- Underwriting knowledge
- Risk Evaluation
- Loan Origination
- Credit analysis
- Debt management
- Financial Counseling
- Data Science
- Microsoft Access
- Night and safe deposit procedures
- Conflict resolution techniques
- Emergency response
- Document processing
- Communication
- Deadline-oriented
- Remote support
- Troubleshooting and diagnosis
- Software updates
- Data security
- System administration
- Application support
- Security systems
- Incident reporting
- Theft prevention training
- Cybersecurity awareness
- Crisis intervention training
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
Energy Assistance Worker
Commonwealth of pa
10.2024 - Current
Data Entry Clerk
Weis
07.2024 - Current
Loan Officer/Help Desk Technician
PSECU
03.2023 - 09.2024
Help Desk Analyst
U.S Retirement Partners (USRBP)
10.2019 - 03.2023
Supervisor
Hershey Entertainment & Resorts
03.2016 - 08.2019
Pharmacy Technician
Steelton Pharmacy & Gift
03.2015 - 07.2018
Trade - Computer Networking & Security
Central Penn College
High School Diploma -
Central Dauphin East Senior High School