Erica Dalton
Levittown
Summary
Dedicated store associate with strong problem resolution, cash handling, and communication skills. Committed to enhancing customer experiences and maintaining organized inventory. Upbeat, customer-focused associate with several years of experience in various work environments. Flexible and approachable, with strong organizational and time management skills.
Overview
3
3
years of professional experience
Work History
Store Associate
Alternate Dimension Toys
Newtown
08.2023 - 08.2025
- Organized merchandise displays to improve product visibility and accessibility, enhancing customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Maintained cleanliness and tidiness of the store to create a welcoming environment for customers.
- Answered telephone to give callers store information and look up order details.
- Engaged positively with each customer, delivering professional and courteous support to meet sales and service needs.
- Organized store displays to ensure maximum visibility of products.
Team Member
Flight On Ice
Lafayette Hill
11.2024 - 12.2024
- Maintained cleanliness and organization of workspaces and customer areas.
- Assisted guests with skate rentals, ensuring proper fitting for safety and enhancing overall customer experience.
- Enforced rink rules to promote a safe and enjoyable environment for all visitors.
- Delivered customer service by addressing inquiries and resolving issues, contributing to guest satisfaction.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Checked admission tickets and collected fees, facilitating smooth entry for patrons and maintaining operational flow.
- Completed full season of work at the rink.
Team Member
Flight On Ice
Bensalem
11.2022 - 02.2023
- Assisted guests with skate rentals and ensured proper fitting for safety.
- Enforced rink rules to promote a safe and enjoyable environment for all visitors.
- Delivered customer service by addressing inquiries and promptly resolving issues to maintain satisfaction.
- Checked admission tickets and collected fees from patrons to facilitate smooth entry into the facility.
- Ensured cleanliness and organization of workspaces and customer areas to enhance visitor experience.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA06.2025
Skills
- Customer service
- Cash handling
- Inventory organization
- Safety oversight
- Problem resolution
- Organization
- Communication skills
- Active listening techniques
- Empathy and patience
Accomplishments
National Honors Society
Timeline
Team Member
Flight On Ice
11.2024 - 12.2024
Store Associate
Alternate Dimension Toys
08.2023 - 08.2025
Team Member
Flight On Ice
11.2022 - 02.2023
High School Diploma -
Neshaminy High School