Erica Edwards

• Oversee Logistics Coordinators and Logistics Manager.
• Identify and resolve unauthorized, unsafe, or ineffective practices.
• Utilize logistics software to monitor key performance indicators (KPIs), identify trends, and make data-driven decisions.
• Manage logistics budgets and forecasting to achieve cost-effective operations.
• Resolves delivery discrepancies by coordinating customer and courier communications.
• Manage approximately 75 routes and 900-1,000 orders per day.

• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Ensure organizational compliance within regulatory and legal requirements.
• Responsible for staff development and adjusting as needed to be in line with current needs.
• Partner with key referral sources and marketing team to ensure continued flow of new clients.
• Develop key metrics to ensure the company is meeting its operational goals while operating within budget.

• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Managed the Enrollment/eligibility. Talent acquisition, and Authorizations departments.
• Performed analysis of employee hiring and client intake forecast.
• Communicated verification and authorization status updates to facilitate decision-making for patient admissions and insurance coverage.
• Managed patient eligibility and ensuring the organization is reimbursed for services rendered. In that effort the organization has an billing average of 6.4million dollars monthly.
• Implemented and developed operational standards, policies and procedures

Reason for leaving: Looking for a better home work life.

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered in the Emergency Department.
• Provided excellent customer service to patients and medical staff.
• Resolved patient billing issues in line with established guidelines.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Reason for leaving: Looking for a more challenging position.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
• Answered phone calls and messages for nursing staff , scheduling appointments, and handling patient inquiries.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Reason for leaving: Company downturn.