Erica Matthews
Philadelphia
Summary
Dynamic Supervisor with a proven track record at Allied Universal Security Services, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while optimizing workflows. Committed to fostering a collaborative environment, I prioritize employee motivation and attention to detail to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Allied Universal Security Services
01.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Salon Manager
Sevryn Beauty
05.2014 - 02.2018
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Crew Chief
Wendy’s
06.2011 - 01.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
Samuel Fels High School
5500 Langdon Street 06.2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Staff development
- Team building
- Public speaking
- Software experience
Timeline
Supervisor
Allied Universal Security Services
01.2017 - Current
Salon Manager
Sevryn Beauty
05.2014 - 02.2018
Crew Chief
Wendy’s
06.2011 - 01.2017
Samuel Fels High School
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