Erica McFarland
Mechanicsburg
Summary
Results-driven professional with extensive experience in data management and regulatory compliance at the City of Harrisburg. Proven ability to enhance data processes and ensure privacy protection. Skilled in data analysis and visualization, complemented by strong collaboration and leadership abilities. Committed to optimizing workflows and improving service delivery in dynamic environments.
Overview
19
19
years of professional experience
Work History
Police Data Tech III
City of Harrisburg
Harrisburg
01.2019 - Current
- Facilitated the development of data management processes and procedures.
- Collaborated with departments to gather and input essential data accurately.
- Ensured compliance with applicable laws and regulations regarding privacy protection when handling sensitive information.
Office Administrator
Hanger Orthopedic Group
Harrisburg
02.2017 - 12.2019
- Managed office operations and maintained efficient workflows for staff and patients.
- Coordinated scheduling of appointments and consultations for multiple healthcare providers.
- Maintained accurate patient records using electronic health record systems.
Customer Service Representative
National Government Sevices
Harrisburg
01.2016 - 02.2017
- Assisted customers with inquiries and product information regarding the healthcare enrollment process.
- Collaborated with team members to improve service protocols and workflows.
Human Resources Assistant
Youth Advocate Program
Harrisburg
07.2013 - 02.2015
- Maintained employee records in the HR management system for accurate tracking.
Provider Services Representative
KEPRO
Harrisburg
04.2010 - 05.2011
- Managed provider inquiries regarding services and benefits effectively.
Team Lead
Commerce Bank Call Center
Harrisburg
10.2006 - 02.2010
- Led team to resolve customer inquiries and issues effectively.
Education
High School Diploma -
William Penn Vo-Tech High School
Harrisburg, PA06-2005
Some College (No Degree) - Nursing
Harrisburg Area Community College
Harrisburg, PASkills
- Data management
- Regulatory compliance
- Database management
- Data analysis
- Data visualization
- Microsoft Excel
Timeline
Police Data Tech III
City of Harrisburg
01.2019 - Current
Office Administrator
Hanger Orthopedic Group
02.2017 - 12.2019
Customer Service Representative
National Government Sevices
01.2016 - 02.2017
Human Resources Assistant
Youth Advocate Program
07.2013 - 02.2015
Provider Services Representative
KEPRO
04.2010 - 05.2011
Team Lead
Commerce Bank Call Center
10.2006 - 02.2010
High School Diploma -
William Penn Vo-Tech High School
Some College (No Degree) - Nursing
Harrisburg Area Community College
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