Chandler Ploski
Cochranton
Summary
Dynamic and adaptable professional with a strong background in customer service and team collaboration at Firehouse Restaurant. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in effective time management and telephone reception, consistently supporting team success and driving repeat business through exceptional service.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Host
Firehouse Restaurant
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Stocker Associate
H & H Marketplace
06.2024 - 07.2024
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
- Increased efficiency in restocking shelves by promptly unloading delivery trucks upon arrival.
- Assisted customers in locating products, providing excellent customer service and driving repeat business.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Collaborated with team members to complete tasks efficiently, promoting a positive work environment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Cochranton Jr Sr High School
Cochranton, PA06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
Timeline
Host
Firehouse Restaurant
02.2025 - Current
Stocker Associate
H & H Marketplace
06.2024 - 07.2024
Cochranton Jr Sr High School
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