Erica Quickley
Clarksville
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Manager, EMT, Dispatcher, School Student Driver
Allegheny Medical Transport Inc.
Morgan
02.2015 - Current
- Managed scheduling and dispatching of School Student transportation with multiple school districts.
- Managed scheduling and dispatching of medical and non-medical transport vehicles and personnel.
- Operated school van safely on designated routes and schedules.
- Ensured compliance with traffic laws and safety regulations during driving.
- Assisted students with boarding and disembarking from the van.
- Communicated effectively with students, parents, and school staff daily.
- Managed student behavior to promote a safe riding environment.
- Attended training sessions to stay updated on safety protocols and best practices.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Coordinated staff training on safety protocols and operational procedures.
- Monitored vehicle maintenance to ensure reliability and safety standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Received and dispatched calls for emergency services.
- Addressed questions, problems or requests for service or equipment.
- Responded to emergency calls and assessed patient conditions promptly.
- Documented patient information and treatment procedures accurately and thoroughly.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Participated in continuing education courses to maintain certification requirements.
Mental Health Worker
SCI Pittsburgh
Pittsburgh
02.2013 - 03.2015
- Provided direct support to individuals with mental health challenges.
- Assisted in developing and implementing treatment plans for clients.
- Monitored client behavior and documented observations accurately.
- Educated clients on coping strategies and life skills for daily living.
- Maintained a safe, clean, and supportive environment for all clients.
- Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
- Provided crisis intervention services in emergency situations.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
Emergency Medical Technician
Fort Cherry Ambulance
McDonald
11.2012 - 02.2013
- Responded to emergency calls and assessed patient conditions promptly.
- Administered first aid and life support in high-pressure situations.
- Operated medical equipment and ensured proper functionality during transports.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
Emergency Medical Technician
American Ambulance Service Inc.
Uniontown
06.2010 - 01.2013
- Responded to emergency calls and assessed patient conditions promptly.
- Administered first aid and life support in high-pressure situations.
- Operated medical equipment and ensured proper functionality during transports.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
Education
Emergency Medical Technician - Emergency Medical Technician
Westmoreland County Community College
Waynesburg , Pa 04.2009 - 06.2010
Some College (No Degree) - Graphic Design And Multimedia
California University of Pennsylvania
California, PAJefferson Morgan (K-12)
Jefferson, PASkills
- Scheduling management
- Operations management
- Customer relationship management
- Crisis intervention
- Emergency response
- Problem solving
- Team leadership
- Safety protocols adherence
- Time management
- Strategic planning
- Goal setting
- Verbal and written communication
- Customer service
- Conflict resolution
Certification
- Child abuse clearance
- FBI Fingerprint
- Child abuse mandated reporter certification
- CTAA Passenger Assistance, Safety and Sensitivity
- Emergency Medical Technician
- BLS Provider CPR Certified
References
References available upon request.
Timeline
Manager, EMT, Dispatcher, School Student Driver
Allegheny Medical Transport Inc.
02.2015 - Current
Mental Health Worker
SCI Pittsburgh
02.2013 - 03.2015
Emergency Medical Technician
Fort Cherry Ambulance
11.2012 - 02.2013
Emergency Medical Technician
American Ambulance Service Inc.
06.2010 - 01.2013
Emergency Medical Technician - Emergency Medical Technician
Westmoreland County Community College
04.2009 - 06.2010
Some College (No Degree) - Graphic Design And Multimedia
California University of Pennsylvania
Jefferson Morgan (K-12)