ERICA SARNICKY
Enola
Summary
Currently, Assistant Store Manager for Weis Markets since being promoted from a part time position in December 2017. Prior to Assistant Store Manager, was a Shift Supervisor, Front End Manager, Grocery Manager, and an Assistant Grocery Manager. I am an outgoing, high energy individual that thrives in a team environment by maintaining professionalism and attention to detail when performing multiple tasks and prioritizing by order of importance. I am highly confident in giving and receiving direction in order to provide outstanding customer satisfaction and am considered trustworthy, dependable, compassionate and a loyal employee to any workforce.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Weis Markets Inc
08.2023 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success with Weis Markets.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
Shift Supervisor
Weis Markets
06.2016 - Current
- Successfully completed store opening and closing procedures.
- Performed key tasks to promote inviting grocery store appearance.
- Monitored and analyzed sales records and consumer purchasing trends.
- Regulated pricing, inventory count and supply during shift hours.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency by promoting company procedures.
- Oversaw cashier operations, bookkeeping and security.
- Recorded financial transactions and performed account reconciliations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Fostered a positive work environment by consistently treating all associates and customers with respect and consideration.
- Implemented customer rewards program and actively communicated with all team members to increase customer satisfaction.
- Delivered necessary training and leadership skills to teams to boost performance and help team members achieve performance targets.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and create positive work environment.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
House Sitter
02.2012 - Current
- Fed and exercised 1-6 animals each day.
- Kept clear and accurate records on animal behavior, food intake and medications.
- Maintained a clean and sanitary home environment at all times.
- Observed animals' physical conditions to detect illness.
Certified Veterinary Technician
Willow Mill Veterinary Clinic
01.2016 - 12.2017
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Educated animal owners regarding feeding, general care, medical conditions and treatment options as instructed by veterinarian.
- Cared for a wide range of animals, including rodents and exotic birds.
- Performed routine diagnostic tests on animals.
- Filled prescriptions and coordinated refills for clients.
- Cleaned and maintained laboratory area.
- Provided pet owners with excellent customer service and compassionate care for their pets.
- Greeted customers in a pleasant manner and escorted them to the examination room.
- Analyzed departmental documents for appropriate distribution and filing.
Certified Veterinary Technician
West Valley Animal Hospital
04.2015 - 12.2015
- Advised owners regarding animal care and supplementary training at home.
- Updated client records and added appointments to company calendar.
- Maintained clean and sanitary work environment at all times.
- Supported front desk staff with administrative needs.
- Administered medications as directed by veterinary staff.
- Cleaned animal enclosures and performed minor maintenance.
- Maintained accurate and detailed logs and inventories of animals, food and equipment.
- Managed medical intervention and therapy for specific animals in collaboration with their veterinarian.
- Assisting nurse in surgical procedures.
- Experience in both digital and conventional radiography.
- Assisting nurse during Veterinary appointments both routine and non-routine.
- Capable of managing independent nursing appointments.
Veterinary Technician
Kutztown Animal Hospital
03.2014 - 04.2015
- Injected animals with medications.
- Kept clear and accurate records on animal behavior, food intake and medications.
- Retained customers by calling and sending reminder cards for appointments.
- Updated client records and added appointments to company calendar.
- Maintained clean and sanitary work environment at all times.
- Supported front desk staff with administrative needs.
- Administered medications as directed by veterinary staff.
- Cleaned animal enclosures and performed minor maintenance.
- Managed medical intervention and therapy for specific animals in collaboration with their veterinarian.
Farm Hand
Rocking Horse Stables
05.2008 - 04.2015
- Advised owners and answered any questions regarding equine care and supplementary training at home.
- Evaluated equines to determine their temperaments, abilities and aptitude for training.
- Responsible for maintaining clean equine enclosures and safety hazards.
- Observed equines' physical conditions to detect illness.
- Volunteered personal time with clients' equines when necessary.
- Appropriately exercise and provide maintenance to equines daily.
Education
Associate of Applied Science - Veterinary Technician
Lehigh Carbon Community College
Schnecksville, PA2014
Skills
- Licensed by the Pennsylvania Board of Veterinary Medicine since 2014
- RAMP Certified
- Compassionate
- Motivated
- Personable
- Dependable
Additional Information
- Current Member of NAVTA and PVMA. Board member of Lehigh Carbon Community College Veterinary Technician Club. Volunteered for the First State Greyhound Rescue (2009-2010).
References
Angela Jackson, Store Manager #199
Ryan Brong, Store Manager #58
Timeline
Assistant Store Manager
Weis Markets Inc
08.2023 - Current
Shift Supervisor
Weis Markets
06.2016 - Current
Certified Veterinary Technician
Willow Mill Veterinary Clinic
01.2016 - 12.2017
Certified Veterinary Technician
West Valley Animal Hospital
04.2015 - 12.2015
Veterinary Technician
Kutztown Animal Hospital
03.2014 - 04.2015
House Sitter
02.2012 - Current
Farm Hand
Rocking Horse Stables
05.2008 - 04.2015
Associate of Applied Science - Veterinary Technician
Lehigh Carbon Community College
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