Erica Toal
Plymouth Meeting
Summary
Highly enthusiastic customer service representative with 10+ years client interface experience.
Meticulous professional with several years of progressive optical experience. Dedicated to attentive customer care resulting in correct eyewear choices and satisfied, repeat customers. Technically advanced student of eyewear advances proven to keep up with trends in field and lead clients and colleagues to best solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Optician/Medical and vision insurance specialist
East falls eye associates
Philadelphia
02.2023 - Current
- I deal directly with patients and their vision and medical insurance benefits. I ensure they understand their policy and co pays and deductibles and understand how their exams and materials are utilized with their vision insurance. I also deal with coding medical exams and dealing with claims and EOB
- Assisted patients in selecting appropriate eyewear that meets their needs.
- Adjusted and repaired frames to ensure proper fit and comfort for patients.
- Educated patients on lens options, coatings, and proper eyewear care techniques.
- Managed inventory of eyeglasses and contact lenses to maintain stock levels.
- Provided exceptional customer service while addressing patient inquiries and concerns.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Optician
Eye encounter
Philadelphia
06.2017 - 01.2023
- Assisted customers in selecting appropriate eyewear styles and lenses.
- Explained prescription details to customers clearly and effectively.
- Maintained inventory of eyeglasses and contact lenses in the store.
- Provided adjustments and repairs for eyewear to ensure proper fit.
- Utilized optical equipment for measurements and fittings accurately.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Calculated measurements for eyewear using optical measuring devices.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
Optician
North American RX Iwear
Philadelphia
01.2016 - 10.2016
- Customer Service
- Scheduling
- Sales/Marketing
- Frame Adjustments/ Repairs
- Insurance Claims
Technician
Americas Best Contacts and Eyeglasses
King of Prussia
01.2015 - 12.2015
- Customer Service
- Scheduling
- Worked directly with doctor
- Worked directly with patients
- Filing / Organization
Sales Representative
ATM Service Center
Philadelphia
11.2013 - 01.2015
- Customer service
- Phone calls and questions
- Up-sale/Sales
- Word and Excel proficient
- Computers and Scheduling
Customer service
Dekes BBQ
Philadelphia
02.2013 - 11.2013
- Phones
- Sales
Sales Associate
Touch
Whitemarsh
02.2011
- Stocking
- Inventory
- Sales
- Prep
- Inbound/outbound calls
Education
dental hygiene -
Harris school of business
Upper Darby, PAPlymouth Whitemarsh High School -
Plymouth Whitemarsh High School
Skills
- SALES
- CASH
- CREDIT
- HIGHEST SALES
- OPERATIONS
- Filing
- Microsoft Excel
- Receptionist
- Scheduling
- Billing
- Microsoft Office
- Telecommunication
- Upselling
- Optical experience
- Computer skills
- Construction
- Outbound Sales
- Anatomy Knowledge
- HIPAA
- Medical records
- Medical coding
- Customer service
- Typing
- Windows
- Leadership
- Cash handling
- Sales
- Telemarketing
- Hospitality
- Outbound sales
Certification
Medical Coding Certification
Summary
Highly enthusiastic customer service representative with 8+ years client interface experience., Strong organizational skills, Creative problem solver, Listening skills, Excellent communication skills, Fast learner, Courteous demeanor, Energetic work attitude, Cash management, Top sales performer, Telephone inquiries, Customer service, Telecommunication skills, Adaptability, Flexibility, Authorized to work in the US for any employer
Timeline
Optician/Medical and vision insurance specialist
East falls eye associates
02.2023 - Current
Optician
Eye encounter
06.2017 - 01.2023
Optician
North American RX Iwear
01.2016 - 10.2016
Technician
Americas Best Contacts and Eyeglasses
01.2015 - 12.2015
Sales Representative
ATM Service Center
11.2013 - 01.2015
Customer service
Dekes BBQ
02.2013 - 11.2013
Sales Associate
Touch
02.2011
dental hygiene -
Harris school of business
Plymouth Whitemarsh High School -
Plymouth Whitemarsh High School