Erica Mae Hardy
Mechanicsburg
Summary
Efficient health care worker with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress/Hostess
Thea
10.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Medical Assistant
Family Practice Center, PC
08.2023 - 07.2024
- Collected and documented patient vital signs such as blood pressure, weight, and temperature.
- Obtained and documented patient medical history, medication information, allergies, symptoms, and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Administered vaccines and injections as prescribed, adhering strictly to protocols for patient safety.
- Prepared lab specimens for diagnostic evaluation.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Caregiver
Asbury Home Services
05.2022 - 10.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained clean, safe, and well-organized patient environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Education
Bachelor of Science - Biology
Penn State Harrisburg
Middletown, PA12-2023
Minor - Psychological Science
Penn State Harrisburg
Middletown, PA12-2023
Skills
- Strong multitasking
- Time management
- Highly organized and efficient
- Quick learner
- Team collaboration and communication skills
- Customer service
Certification
- Basic Life Support
Timeline
Medical Assistant
Family Practice Center, PC
08.2023 - 07.2024
Caregiver
Asbury Home Services
05.2022 - 10.2022
Waitress/Hostess
Thea
10.2021 - Current
- Basic Life Support
Bachelor of Science - Biology
Penn State Harrisburg
Minor - Psychological Science
Penn State Harrisburg
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