Erica Mae Hardy
Mechanicsburg
Overview
4
4
years of professional experience
1
1
Certification
Work History
ICU Patient Care Technician - Specialist
UPMC West Shore
02.2025 - Current
- Perform patient care tasks, including ADLs, point-of-care testing, and basic medical procedures (e.g., IV/foley insertion/removal, specimen collection, wound care, etc.)
- Adhere to safety policies, document accurately, and complete work efficiently
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Continuous patient observation via video software, verbally redirecting high-risk patients using two-way audio, and alerting nursing staff and other personnel to safety concerns or incidents.
Waitress/Head Hostess
Thea
10.2021 - 07.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Medical Assistant
Family Practice Center, PC
08.2023 - 07.2024
- Directed patients to exam rooms and obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Caregiver
Asbury Home Services
05.2022 - 10.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor of Science - Biology
Penn State Harrisburg
Middletown, PASkills
- HIPAA/OSHA trained
- Strong multitasking
- Time management
- Highly organized and detail oriented
- Quick and adaptable learner
- Team collaboration and communication skills
Certification
- CPR/BLS Certification
- Dean's List (Fall of 2020, 2022, 2023, and 2024. Spring of 2021 and 2023.)
Timeline
ICU Patient Care Technician - Specialist
UPMC West Shore
02.2025 - Current
Medical Assistant
Family Practice Center, PC
08.2023 - 07.2024
Caregiver
Asbury Home Services
05.2022 - 10.2022
Waitress/Head Hostess
Thea
10.2021 - 07.2025
Bachelor of Science - Biology
Penn State Harrisburg