Ericka Banuelos
Philadelphia
Summary
Experienced hairstylist with a strong background in customer service and problem resolution. Demonstrated ability to maintain composure in high-pressure situations while delivering exceptional client experiences. Bilingual in English and Spanish, facilitating effective communication and enhancing client satisfaction. Skilled in hair and scalp analysis, with a focus on building lasting client relationships to drive repeat business. Looking for a salon to call home, where I can apply my knowledge, but also keep learning new techniques, and new ways of doing things. Ever evolving, adapting, and learning.
Overview
10
10
years of professional experience
Work History
Flight Attendant
American Airlines
Philadelphia
06.2025 - Current
- Ensure passenger safety by conducting pre-flight briefings and safety demonstrations.
- Monitor cabin conditions and ensure compliance with safety regulations.
- Participate in ongoing training sessions to enhance service skills and safety knowledge.
- Ensure the quality of the customer experience by resolving any issues that arose during the flight promptly and professionally.
Master Stylist/Owner
Stranded Salon
Indianapolis
03.2018 - 06.2025
- Providing all services offered by the salon, which include hair cutting, coloring, and styling, as well as hair removal and beauty treatments.
- Recruiting salon staff who meet mandatory educational and licensing requirements.
- Setting goals for each staff member, evaluating staff performance, and providing training, and overall guidance.
- Monitoring salon supplies and equipment, and ordering new stock as needed.
- Creating and distributing promotional material to attract new clients.
- establishing strong consultations to achieve client hair goals.
Front Desk Receptionist
Salon Orange Moon
Indianapolis
11.2015 - 03.2018
- Greeting and welcoming customers in a friendly and professional manner.
- Tending to customer needs, inquiries, and complaints.
- Managing phone calls, emails, deliveries, and salon inventory.
- Processing bookings, cancellations, and managing appointment schedules.
- Cutting, styling, and coloring services.
Education
Associate of Arts - Business Management
Ivy Tech Community College of Indiana
01.2023
Cosmetology -
Aveda Fredric’s Institute
07.2013
Mixology -
Bartender’s School of the Midwest
01.2008
Associate of Arts - Advertising and Design
International Academy of Design and Technology
05.2006
Skills
- Excellent organizational skills
- Time management
- Problem solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- verbal communication
- Excellent customer service skills
- Ability to learn new things rapidly, and adapt to new environments
- First aid/CPR experience
- Enthusiastic
- Ability to remain calm in high-pressure situations
- Safety and security
- Administrative experience
- Customer handling
- Managerial experience
- Receptionist
- Fluent in English and Spanish
- Razor cuts
- Balayage
- Lived in color
- Photoshoot hair
- Bridal and special event styling
- Curly hair specialist
Timeline
Flight Attendant
American Airlines
06.2025 - Current
Master Stylist/Owner
Stranded Salon
03.2018 - 06.2025
Front Desk Receptionist
Salon Orange Moon
11.2015 - 03.2018
Associate of Arts - Business Management
Ivy Tech Community College of Indiana
Cosmetology -
Aveda Fredric’s Institute
Mixology -
Bartender’s School of the Midwest
Associate of Arts - Advertising and Design
International Academy of Design and Technology