Open To Work
Ericka Chandler
York,PA
Work Preference
Summary
Experienced billing professional with a proven track record of efficiency. Recognized for productivity and diligence, passionate about resolving discrepancies through attention to detail and creative problem-solving skills. Demonstrates unwavering commitment to upholding company values with impeccable work ethic and drive.
Overview
20
20
years of professional experience
Work History
Billing Coordinator
GEA North America
York, PA
07.2021 - Current
- Proficient working in SAP and Axapta
- Invoice for various departments and divisions daily
- Work fluently with customer portals
- Provided customer support by addressing billing inquiries and resolving issues promptly
- Correct invoices for Accounting by creating credit memos, debits, and billing issues
- Send customers invoices upon request. Will troubleshoot invoice questions as well
- Works to build rapport and maintain relationships with customers and departments within the company
- Retrieve freight charges from FedEx, CHR, and others for invoicing
- Run reports in FedEx to retrieve tracking numbers for shipped orders.
- Verified invoice information against purchase orders to confirm accuracy.
- Managed a diverse range of invoices from various industries, adapting quickly to unique requirements and documentation standards.
- Facilitated smooth communication between departments by serving as the liaison for invoicing matters, helping resolve any discrepancies or questions.
- Led training sessions for new team members on invoice processing procedures, ensuring a seamless integration into the department and maintaining high standards of performance.
- Investigated and resolved invoicing discrepancies to maintain good customer relations.
- Responded to customer concerns and questions on daily basis.
Spare Parts Administrator
Engel Machinery
York, PA
09.2017 - 07.2021
- Entered over 25 orders for customers by email or phone daily
- Acknowledge the customers questions, concerns, and complaints by phone.
- Invoicing – create new invoices, Proformas and commercial invoices. Resend invoices upon request for customers
- Correct invoices for Accounting by creating credit memos, debits, and billing issues. Work fluently with customer portals.
- Work with UPS Fed Ex or other trucking companies to resolve customer issues or reroute packages
- Research parts and create quotes requested by the customers.
- Developed and maintained strong relationships with Engel Germany and Purchasing, ensuring timely delivery of critical parts for urgent customer requests.
- Managed vendor relationships, ensuring consistent delivery times and quality standards were met or exceeded.
- Provided training to new team members on company-specific software systems used for spare parts administration tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Continuous Improvement Coordinator/Administrator/Operator
Clarks Americas
Hanover, PA
01.2005 - 09.2017
- Proficient in Microsoft Excel, PowerPoint, Word, and Outlook
- Build slideshows, charts, spreadsheets and beginning to build tables and write formulas
- Developed standard work procedures, ensuring consistency in execution and enabling easier identification of improvement opportunities.
- Training in Microsoft Visio to build process mapping/flow charts
- Trained managers and associates on various job functions
- Provided on-the-job training to newly hired workers and team members.
- Supported the development of a robust continuous improvement framework, tailoring it to suit the organization's unique needs and objectives.
- Analyzed data to track performance metrics, using findings to drive process improvements and increase overall effectiveness.
- Coordinated kaizen events aimed at improving specific processes or operations within the company.
- Implemented 5S methodology throughout the workplace, improving organization and reducing clutter-related incidents or delays.
- Worked closely with wholesale, retail, UPS, and E-Com customers in Returns Department
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- 10 years' experience in a fast-moving DC through Returns, Fulfillment, Receiving, and Shipping
Education
High School Diploma -
New Oxford High School
New Oxford, PASkills
- Data entry proficiency
- Accounting support
- Invoicing expertise
- Vendor invoice processing
- Proficiency with SAP and Axapta
- File management
- Multitasking and organization
- Problem-solving
- Administrative support
- Customer service support
- Administrative support
- Customer service support
Timeline
Billing Coordinator
GEA North America
07.2021 - Current
Spare Parts Administrator
Engel Machinery
09.2017 - 07.2021
Continuous Improvement Coordinator/Administrator/Operator
Clarks Americas
01.2005 - 09.2017
High School Diploma -
New Oxford High School