Ericka Chandler
York,PA
Summary
Experienced billing professional with a proven track record of efficiency. Recognized for productivity and diligence, passionate about resolving discrepancies through attention to detail and creative problem-solving skills. Demonstrates unwavering commitment to upholding company values with impeccable work ethic and drive.
Overview
20
20
years of professional experience
Work History
Billing Coordinator
GEA North America
07.2021 - Current
- Proficient working in SAP and Axapta
- Invoice for various departments and divisions daily
- Work fluently with customer portals
- Provided customer support by addressing billing inquiries and resolving issues promptly
- Correct invoices for Accounting by creating credit memos, debits, and billing issues
- Send customers invoices upon request. Will troubleshoot invoice questions as well
- Works to build rapport and maintain relationships with customers and departments within the company
- Retrieve freight charges from FedEx, CHR, and others for invoicing
- Run reports in FedEx to retrieve tracking numbers for shipped orders.
- Verified invoice information against purchase orders to confirm accuracy.
- Managed a diverse range of invoices from various industries, adapting quickly to unique requirements and documentation standards.
- Facilitated smooth communication between departments by serving as the liaison for invoicing matters, helping resolve any discrepancies or questions.
- Led training sessions for new team members on invoice processing procedures, ensuring a seamless integration into the department and maintaining high standards of performance.
- Investigated and resolved invoicing discrepancies to maintain good customer relations.
- Responded to customer concerns and questions on daily basis.
Spare Parts Administrator
Engel Machinery
09.2017 - 07.2021
- Entered over 25 orders for customers by email or phone daily
- Acknowledge the customers questions, concerns, and complaints by phone.
- Invoicing – create new invoices, Proformas and commercial invoices. Resend invoices upon request for customers
- Correct invoices for Accounting by creating credit memos, debits, and billing issues. Work fluently with customer portals.
- Work with UPS Fed Ex or other trucking companies to resolve customer issues or reroute packages
- Research parts and create quotes requested by the customers.
- Developed and maintained strong relationships with Engel Germany and Purchasing, ensuring timely delivery of critical parts for urgent customer requests.
- Managed vendor relationships, ensuring consistent delivery times and quality standards were met or exceeded.
- Provided training to new team members on company-specific software systems used for spare parts administration tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Continuous Improvement Coordinator/Administrator/Operator
Clarks Americas
01.2005 - 09.2017
- Proficient in Microsoft Excel, PowerPoint, Word, and Outlook
- Build slideshows, charts, spreadsheets and beginning to build tables and write formulas
- Developed standard work procedures, ensuring consistency in execution and enabling easier identification of improvement opportunities.
- Training in Microsoft Visio to build process mapping/flow charts
- Trained managers and associates on various job functions
- Provided on-the-job training to newly hired workers and team members.
- Supported the development of a robust continuous improvement framework, tailoring it to suit the organization's unique needs and objectives.
- Analyzed data to track performance metrics, using findings to drive process improvements and increase overall effectiveness.
- Coordinated kaizen events aimed at improving specific processes or operations within the company.
- Implemented 5S methodology throughout the workplace, improving organization and reducing clutter-related incidents or delays.
- Worked closely with wholesale, retail, UPS, and E-Com customers in Returns Department
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- 10 years' experience in a fast-moving DC through Returns, Fulfillment, Receiving, and Shipping
Education
High School Diploma -
New Oxford High School
New Oxford, PASkills
- Data entry proficiency
- Accounting support
- Invoicing expertise
- Vendor invoice processing
- Proficiency with SAP and Axapta
- File management
- Multitasking and organization
- Problem-solving
- Administrative support
- Customer service support
- Administrative support
- Customer service support
Timeline
Billing Coordinator
GEA North America
07.2021 - Current
Spare Parts Administrator
Engel Machinery
09.2017 - 07.2021
Continuous Improvement Coordinator/Administrator/Operator
Clarks Americas
01.2005 - 09.2017
High School Diploma -
New Oxford High School
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