Ericka Dixon
Philadelphia
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Burger King and Arby's. Excelled in enhancing customer satisfaction and operational excellence, showcasing exceptional time management and decision-making skills. Achieved significant improvements in safety procedures and service delivery, demonstrating a commitment to professional excellence and team agility.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Burger King
05.2019 - 09.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Manager
Burger King
03.2015 - 03.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Housekeeping Cleaner
IHS Nursing Home
05.2009 - 05.2010
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Manager
Arby's
06.2002 - 06.2008
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
KFC
06.1999 - 06.2000
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
Education
Certificate of Technical Studies - Medical Assistant
Orleans Technical College
Philadelphia, PA12-2024
High School Diploma -
Penn Foster Career School
Scranton, PA04-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
BLS
Timeline
Manager
Burger King
05.2019 - 09.2022
Manager
Burger King
03.2015 - 03.2017
Housekeeping Cleaner
IHS Nursing Home
05.2009 - 05.2010
Manager
Arby's
06.2002 - 06.2008
Cashier
KFC
06.1999 - 06.2000
Certificate of Technical Studies - Medical Assistant
Orleans Technical College
High School Diploma -
Penn Foster Career School
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